Executive Admissions Representative

Executive Admissions Representative

AMU/APU

Online/Remote

American Military University & American Public University have a long-standing history of offering quality online education to working adults looking to make a difference in business, healthcare and government settings. In this role, the Executive Admissions Representative will work on the team that will primarily provide high-touch service supporting student enrollment into our affordable and career-focused online programs with American Public University (APU)

In this role, the Executive Admissions Representative will be responsible for engaging new students considering enrollment into our programs. The Executive Admissions Representative engages with students in a consultative conversation, seeking to understanding their objectives and by providing the right solutions to help them reach their goals. The Executive Admissions Representative will also work with students to provide guidance through the enrollment process up to and including required documents, transfer credit awards, degree plan navigation, payment options, and matriculation at the start of their session.

The success of our student’s future starts with the Executive Admissions Representative who will guide our students on a path to achievement!

• Acts as the first point of contact for prospective students considering enrollment at AMU/APU.
• Engages prospective students via phone and email about their future with the goal of enrollment into AMU/APU.
• Demonstrates sensitivity and ability to effectively relate to and work with prospective students from diverse backgrounds.
• Conducts consultative conversations with prospective students to assess needs and showcase the benefits of an APUS education.
• Based on information obtained during the consultative discussion, presents tailored solutions to students and when applicable facilitates enrollment into the University.
• Meets and exceeds targeted goals and metrics as provided by department leadership.
• Acts as a concierge, connecting students to the appropriate departments for document collections, registration, funding, transfer credit, and degree solutions.
• Provides regular follow-ups to prospective students promptly and efficiently, utilizing phones and other electronic means.
• Protects the privacy of students' accounts through compliance with federal student privacy laws (FERPA).
• Evaluates academic records and documents of prospective students for admission to AMU/APU.
• Manages and updates prospective student information in Customer Relationship Management (CRM) and other software applications.
• Collaborates with co-workers and other departments, such as Financial Aid, Academic Advising, the Registrar, and other departments as necessary.

Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

In this full-time remote role, the Executive Admissions Coach may work a variety of shifts ranging from 2 days 9:00am-5:30pm, 2 days 11:30am-8:00pm and Friday 8:00am-4:30pm EST.

This is a remote position that requires a high-speed Internet home connection and a dedicated workspace.

• 5 years of online admissions experience working with adult students in a sales oriented/consultative focused role with a track record of meeting and/or exceeding metrics.
• Self-driven and comfortable making multiple outbound calls per day (high volume) to generate interest, qualify students and drive the enrollment process
• Bachelor's degree is required
• Sal…