Senior Marketing Communications Specialist - Remote

Job d:

Location:

San Antonio, Texas, United States Salary: $72,800 - $130,000/year

Job Area:
Communications Company:
United Health Group Explore opportunities with Well Med, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring.

Connecting. Growing together.  This role leads the strategy, development, and execution of patient-facing print and digital communications designed to support retention and improve care quality with a focus on new patient onboarding. This position is critical to communicating the 2027 CMS rule change on SSBCI benefit access to new SNP members and ensuring they take action to receive plan benefits.

Failure to comply will negatively impact this key growth segment.

The role is responsible for managing complex outreach initiatives from initial strategy through implementation and evaluation. This includes identifying target audiences, communication objectives, key messages, timing, frequency, patient calls to action, and measures of success. The specialist ensures that communications are clear, relevant, accessible, and aligned with patient needs, health literacy standards, brand requirements, and applicable regulatory guidance.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Develop and manage patient email strategies that support retention, preventive care, chronic condition management, care gap closure, and other care quality priorities, including the above rule change

Coordinate communication plans across multiple stakeholders, programs, markets, and patient touchpoints to provide a consistent and connected patient experience

Facilitate strategic planning discussions to establish objectives, audience priorities, roles, approval requirements, dependencies, timelines, and success measures

Partner with clinical and operational subject matter experts to translate complex health information into patient-friendly content with clear and appropriate actions

Manage the development, review, revision, approval, scheduling, and distribution of email communications

Ensure content meets legal, compliance, clinical, brand, accessibility, health literacy, and communication standards

Collaborate with internal teams and external partners on email design, audience selection, campaign setup, testing, deployment, and reporting

Monitor campaign performance using measures such as delivery, engagement, response, utilization, and patient action

Evaluate results, identify opportunities for improvement, and recommend changes to future communication strategies

Maintain communication templates, content standards, documentation, and established review processes

Identify risks, resolve issues, and communicate decisions or needed actions to stakeholders and leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Proven solid strategic thinking, project leadership, writing, and stakeholder-management skills

Proven to work independently, manage competing priorities, solve moderately complex communication challenges, and guide others through decisions

Preferred

Qualific…