Telephone Sales Representative

MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.

Are you a persuasive communicator with a passion for sales and customer service? We’re looking for Telephone
Sales Representatives
to support our clients’ sales programs while also assisting customer service, help desk, and fellow sales teams. You’ll represent some of the world’s most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction.

Key Responsibilities:

• Engage with customers to understand their needs and recommend suitable products and services.
• Support inbound customer inquiries and assist with account management tasks.
• Identify and act on sales opportunities to upsell or upgrade services.
• Troubleshoot basic technical issues and provide clear, effective solutions.
• Build strong relationships with customers through professional and empathetic communication.
• Collaborate with internal teams to resolve customer concerns and ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and compliance standards.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be
  18 years or older
  with a
  high school diploma or equivalent
  .
• Excellent
  written and verbal communication
  skills.
• Ability to
  type 20+ words per minute
  with accuracy.
• Basic proficiency in
  Microsoft Office Suite
  (Word, Excel, Outlook, PowerPoint).
• Familiarity with
  Windows operating systems
  .
• Reliable and punctual with a strong work ethic.
• Skilled in
  problem-solving, conflict resolution
  , and customer follow-up.
• A
  customer-first mindset
  : empathetic, patient, and responsive.
• Ability to
  multi-task
  , stay organized, and work independently.
• Thrive in a
  fast-paced, team-oriented
  environment.
• Strong
  interpersonal skills
  and a collaborative spirit.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the…