Customer Business Manager

Fully Remote Fully Remote - AR, AZ, CA, IL, IN, KS, KY, MN, OH, TN, TX, or WA

Job Type

Full-time

Sales Key Account Manager – Pet Specialty (Remote)

For over 100 years, Hartz has been driven by one belief: pets make life better. That belief fuels our commitment to creating innovative, trusted products that strengthen the bond between pets and their families.

Our diverse team of passionate professionals continuously reimagine what pet care can be—working collaboratively to improve the wellbeing of pets everywhere. We’re proud to offer an inclusive, flexible workplace where employees are supported, valued, and empowered to grow.

At Hartz, the work you do matters—far beyond our walls. Join us and help shape the next chapter of pet care innovation.

• Remote
  
  Work Schedule:
  
  Work remotely from your home office.
• Competitive Compensation & Benefits: Receive a generous 401(k) match with immediate vesting.
• Generous Paid Time Off: Enjoy up to 34 paid days off annually.
• Paid Leaves: Parental leave, Bereavement leave, and Military leave.
• Comprehensive Health Coverage: Includes Medical, Dental, Vision, Healthcare FSA, and Mental Health EAP, basic Life insurance and Disability Insurance.
• Tuition Reimbursement & Career Growth: Access to tuition reimbursement and other learning and development opportunities.

We’re seeking a driven sales professional to join our Customer Development team. As the Customer Business Manager for Pet Specialty, you'll lead a high-impact portfolio that includes Pet Smart, Petco, Pet Supplies Plus, and Tractor Supply Company, developing strategic partnerships that drive sales, expand category growth, and strengthen Hartz's presence across the channel.

This role offers a dynamic and comprehensive array of responsibilities, presenting a unique opportunity for a successful candidate to not only take ownership and drive business growth but also to master and manage the essential day-to-day tasks that contribute to our behind-the-scenes success. You will have the chance to develop a deep understanding of the operational aspects that keep our business running smoothly, ensuring that every detail is handled with precision and care.

If you're passionate about sales, relationship building, and growing iconic consumer brands, we'd love to hear from you.

In this position, you will work remotely from your home base, located in one of the following states: AR, AZ, CA, IL, IN, KS, KY, MN, OH, TN, TX, or WA;
Arizona or California a plus.

• Achieve sales targets for overall territory, customer and category within approved trade spend budget through negotiations with the buyer on sales and product placement.
• Develop, monitor, and continually revise assigned accounts’ annual business plans.
• Analyze point of sale and other sales data; communicate trends, insights, and risks via performance reports to Hartz internal teams, and to accounts’ category/replenishment teams. Use data to update and adjust the customer business plan.
• Identify opportunities for all category and line reviews on an ongoing basis, building a selling story to secure new business as well as increase existing distribution across all categories.
• Ensure retail margins and promotions fall within the published brand strategy for all items and categories, including proper shelf position.
• Forecast customer events as required.
• Conduct regular retail audits of your customers and provide insights both internally and externally with a focus on inventory gaps to drive additional sales volume.

• Build exceptionally strong relationships with key account stakeholders through consistent communication and meetings.
• Collaborate…