Customer Account Manager - Neighborhood Grocers; Remote, West

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

The Customer Account Manager (CAM) is responsible for managing, developing, and driving category growth with assigned customer (s) (direct and/or indirect). This role focuses on achieving annual sales and commercial spend targets, building strong customer relationships, and executing category and customer business plans. The position requires close collaboration with cross-functional teams, including Commercial Development, Sales Analyst, Shopper Marketing, Category Management, Finance (RGM, TFS), Business Solutions Center (BSC) and Field Execution teams to deliver exceptional results and drive market share gains.

The position may require close collaboration with Senior Customer Account Specialist (SCAS) team.

Organization:
Neighborhood Grocers Team (NGT is a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions)

Customer(s):
Associated Food Stores and URM Stores, Inc

Division/Category Responsibilities: C&B, GCK, Nutrition, NWPB

• Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets.
• Maintain and manage profitable growth to drive market share gains.
• Develop customer promotion plans based on distribution, category trends, and promotional activities.
• Partner with Category Management and/or Sales Analysts to transform 4
  
  Ps analytics and insights into action.

• Ownership of forecast and event planning in Osprey.
• Ownership of Trade Rate Report to track & monitor sales performance, and financial & profitability metrics.
• Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.
• Manage day-to-day responsibilities for assigned customers.
• Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.

• Drive excellence in execution through continual interaction with Nestlé Retail Sales (NRS) team and/or Distributor Sales team.

• Own personal development through adoption of capability tools and participation in career development programs.
• Drive category growth and meet/exceed high performance targets.
• Develop critical behaviors (Ways of Winning) through robust PDP process.
• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.

• Actively ensure timely & effective communication with internal partners – Leaders, Commercial Development, Account Associate, Sales Analyst, Field Execution…