Site Services Engineer - Remote & Autonomous Technologies

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Site Services Engineer – Remote & Autonomous Technologies

Richmond, Virginia

$79,000 - $101,000 per year

• Collaborate with sales team to understand general needs of customers;
  Working directly with CTC’s, Product Support and Sales Teams to drive results leveraging CAT Autonomous and Remote-Control Products
• Work in conjunction with Site Services and Performance teams to help develop site-based performance measurements
• Provide Marketing and Sales support for Caterpillar Command Technology products to identify customer prospects
• Monitor assigned customer’s performance data and provide feedback on gains and opportunities
• Acting project lead on deployment of Command RC and Autonomy solutions
• Field Follow lead for all CAT Command technologies
• Provide feedback to CAT and working with CAT on product updates, refinements, and future development priorities
• Provide customer and sales rep training on RC and Autonomy as needed
• Act as an asset manager of Carter Rental Autonomy and Remote-Control units
• Make proactive recommendations on how operations can be improved by leveraging data
• Work directly with Customer Software specialists on new site set up and data acquisition
• Perform ongoing analysis of customer needs vs. product specifications;
  Make recommendations on software product improvements and/or new products
• Ensure procedural documentation is created and maintained with updated information
• Travel as needed to customer sites
• Specialized focus on specific industries based on geographic location of position. (IE: Mining, Quarry, and/or Construction)
• Work in coordination with team to achieve Continuous Improvement goals and objectives
• Perform other related duties as assigned

• Expert knowledge of Command Technologies including RC and Autonomy
• Deep understanding of all aspects of customer job site needs and management
• Fundamental understanding of industry application, specifically Quarry and Aggregates, Large Earth Moving, Waste Handling, Construction and Mining
• Industry knowledge in Machine Control and Guidance and various Site Applications to include, but not limited to:
  Quarry/Aggregate, Waste and Civil Construction
• Previous experience evaluating digital construction technology projects, preferred
• Previous experience with Quarry/Aggregate, Waste and Civil Construction applications, preferred
• Previous project management and cross-functional coordination experience, preferred
• Excellent customer satisfaction with ability to build and maintain strong internal and external relationships
• Strong working knowledge and understanding of Data and Analytics
• Quickly learn technology products, including Product Link, SOS, CAT Connect, Trimble software options, and other similar products
• Willingness to travel as needed
• Valid driver’s license
• Excellent driving record

• Analyzing large amounts of data and information to develop improvement recommendations to customers that drive results
• Coordinating across customers, internal teams, and Caterpillar, anticipating challenges and driving solutions before issues arise
• Multi-tasking and prioritizing competing tasks and demands and meet deadlines
• A…