Manager, Outbound Sales

Dallas, United States | Posted on 09/25/2026

The Healthy Back Institute | Remote (Texas) | Full-Time, Exempt | People Leader

$77,000 to $87,000 base + variable, uncapped
· Reports to the Sr. Manager, Customer Success
· Proven revenue ownership required

Since 2003, the Healthy Back Institute has helped millions of people reclaim their freedom from pain. We are a remote, direct-to-consumer health and wellness company built on six core values:
Freedom, Love, Team, Growth, Excellence, and Courage.

Our Sales team is central to the company's growth plan. We are seeking an experienced sales leader to strengthen its operating foundation, expand books of business, programs, and reactivation, and support the launch of a wholesale channel in 2027.

The Manager, Outbound Sales carries the revenue target for a fully remote team of Value-Added Sales representatives who contact existing customers by phone and text to recommend the products, programs, and packages best suited to their needs. This role owns the pipeline, margin, coaching, offer strategy, and commission plan, and is accountable for building and developing the team that delivers results.

This is a hands-on leadership position within a lean organization. The Manager engages directly with the team, the dialer, and performance reporting each day and has the authority to set schedules, shape offers, and hold the team accountable to its targets. Initial priorities are operational: queue coverage, abandon rate, and consistent production from every representative. Beyond that foundation, the role is accountable for measurable revenue growth.

• Monthly sales, gross profit, and net revenue targets for the team, managed against the company margin floor
• A concise, reliable weekly performance and forecast view for leadership, sourced from Ultra Cart today and from Hub Spot and Aircall as those platforms are adopted
• Commission plan administration, including accurate and timely payouts and clear communication of results to the team

• Reduce abandon rate, stabilize queue coverage, and bring every representative to a consistent, fully ramped level of production
• Shift structure, coverage, and schedule adherence across outbound and inbound sales queues
• Team compliance: approved claims language, do-not-call handling, required disclosures, and call recording practices

• Expansion of books of business through outbound outreach, reactivation, and program offers, with guardrails that keep refund and chargeback rates within policy
• A shared customer-contact standard developed with Marketing to prevent over-contact across phone, SMS, and email
• Outbound program management: lead lists and segmentation, dialer campaigns, call cadences, and SMS follow-up, in partnership with Marketing and Lifecycle
• Development and maintenance of the offer playbook, call scripts, objection-handling guides, and reference materials
• Daily management of team KPIs, including dials, contacts, talk time, conversion, revenue per call, average order value, gross profit per call, program and subscription adoption, coupon usage, and refunds
• Coaching through daily live and recorded call review, escalation and closing support, documented coaching logs, and weekly one-on-ones with every representative
• A structured remote team cadence of daily huddles, Slack communication, weekly team meetings, and recognition that keeps a distributed team engaged and accountable
• Recruiting, onboarding, and ramp of new representatives, including a Coordinator feeder and rehire pipeline; performance management and corrective action as needed

• Revenue leadership. Five or more years leading an outbound phone-based sales team in…