Regional Account Manager

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Full Time OPEX San Antonio, TX, US

3 days ago Requisition

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Regional Account Manager to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you’ll enjoy:

• Great Benefits:
  Including medical, vision, dental insurances, amongst others.
• Life Insurance:
  Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off:
  Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan:
  Employer contributions to help you save for the future.

Position Summary

OBJECTIVE

The Regional Account Manager (RAM) supports the Commercial and Operations teams by driving contracted new business and strengthening existing customer relationships across an assigned territory. The RAM builds and manages a book of business of commercial and industrial customers through prospecting, relationship-building, and closing skills, and owns the full customer experience from onboarding through offboarding. This is a remote, territory-based sales role requiring significant travel to customer sites for education, sales conversations, and site surveys.

The ideal candidate is a proactive, entrepreneurial sales professional who is comfortable managing a pipeline in Salesforce, engaging decision-makers up to the C-level, and delivering volume and margin results aligned with the company's commercial strategy.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Build and manage a book of business and volume numbers for assigned Service Center branches within the assigned territory, driving new sales volume by contracting customers derived from organic, marketing-driven, and personally prospected leads.
• Travel to customer sites to educate customers, conduct sales conversations, perform site surveys, and support related commercial and operational tasks.
• Utilize the  CRM platform to manage and report on the existing customer database and new potential customer pipeline health and opportunities.
• Meet and exceed new customer annual volume and margin goals set forth by the Commercial Leadership team.
• Prioritize, manage, and monitor ongoing projects and their performance within the assigned territory.

• Own new customer onboarding to ensure a positive customer experience from the first contract through activation.
• Serve as the liaison between Pinnacle Propane and the customer throughout the full customer lifecycle, from onboarding to offboarding.
• Responsible for proving and communicating a positive ROI of all new customers to the Operations and Commercial Management teams.
• Assist the Finance Accounts Receivable Department with collecting customer payments when past due, adhering to company terms and conditions.
• Support the Marketing team by following up on leads and executing customer events within the assigned coverage territory.

• Associate's degree in Business or a related field, and/or 2+ years of sales or customer service experience with a strong track record of achieving goals and objectives.
• Minimum 3-5 years' experience in B2B sales and managing business relationships with decision-makers.
• Knowledge of CRM software (Salesforce preferred) and understanding of how to manage a sales pipeline.
• Proficient in Microsoft Office, PowerPoint, and Outlook.
• Experience and/or a basic understanding of the oil and gas or related energy industry.
• Effective communication skills and ability to interact effectively and professionally with others.
• Demonstrated ability to communicate, engage, and…