Expansion Account Manager

# Expansion Account Manager incident.ioSan Francisco (Hybrid)
Full-time $105,000 – $115,000 / year Upload your resume once and Scout applies for you Apply with Scout Share this job:

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You’ll own a portfolio of commercial customers, working to retain them and grow their use of incident.io as their companies expand. The role combines renewal and expansion conversations with AI-assisted account planning, outreach, and improvements to the team’s approach.
* Permanent* Hybrid### Skills and expertise

Account management

Customer renewals

Account expansion AI-assisted account planning

Sales outreach### Key responsibilities
* Manage a portfolio of commercial customers, focusing on retention and account growth.
* Identify expansion opportunities and lead renewal and growth conversations.
* Use AI to support account plans, identify expansion signals, and draft outreach.## How this job compares

Compared with 801 open mid-level sales jobs on October 10, 2026.Pay:
This job pays $105K to $115K a year. The 217 open mid-level sales jobs that publish US pay start at $129K on average, so this job starts about 19% lower.

Similar open jobs:
We Love AI Jobs lists 801 open mid-level sales jobs at 207 companies.

Remote work:
This job is hybrid. 262 of the 801 mid-level sales jobs (33%) are remote.

AI in this role:
Medium. The role uses AI tools and works with AI systems as a regular part of the job. AI is not the product-building focus of the role, but the posting describes using it for account planning, spotting expansion signals, and drafting outreach. It also expects the hire to test and improve these workflows.## Full descriptionA little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The role in one line

You'll meet some of the world's fastest-growing startups when they've got five engineers - and you'll be the reason they're still with us when they've got five hundred.

What that looks like day to dayAs an Expansion Account Manager , you're picking up the relationship with companies like Vanta, Linear and Vercel - the ones who started small and won't stay that size for long.

You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them. That means spotting where a team's usage is outgrowing their plan, knowing when an account is ready to grow into more of what we offer, and being the person who makes expansion feel like the obvious next step rather than a sales pitch.

You'll work closest with CS and the wider GTM team - CS to understand what's actually happening inside an account, GTM to make sure what you're learning feeds back into how we sell and expand across the customer base - but you'll pull in Sales and Product whenever an account needs it.

We're AI-forward here, and this role is no exception. You'll use AI to build account plans faster, catch expansion signals before they're obvious, and draft outreach that still sounds like you wrote it. We're not asking you to trust a black box - we want you testing what works and pushing us to get better  you are
• You've done the expansion side of account management before - you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.
•…