Strategic Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both theprimaryinternal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.

• Interpersonal communication and collaboration to represent Macro Helix at apharmacy levelto c-suite,requiring routine scheduled calls and ongoing communication

• Develop understanding of customer business and strategic needsand priorities

• Develop and delivereffectivequarterly business reviews (Q )at all levels of the organization up to c-suite

• Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders

• Rapidly performexploratorydata analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit

• Identify new opportunities with a One Mc Kesson  enterprise mindset on products and services, partnering with sales to aid in potential forcontractexpansion

• Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal

• Prepare insights reporting, including analysis and research

• Develop and implement client relationship management strategies

• Identify opportunities in McKesson software and services by staying engagedwith sales partners

• Liaison and dynamic leader in partnering withsales, customer service, product, IT, finance and operations departments

• Provide input, servingas an ongoing resource and technical expertonproductsand services with internal teams

• Act as subject matter experton the assigned customer portfolio

• Facilitate issues resolution through multiple channels within the broader McKesson enterprise.

• Manage special projects based on customer key initiatives

• Maintainpremiercustomer satisfaction measured through direct customer surveys

Degree or equivalent and typically requires 2+ years of relevant experience.

4-year degree in related field
or
equivalent experience.

• 2+ years of experience in customer serviceor account management.

• 1+ years in healthcare technology.

• Proficient in CRM software such asSales
  
  Force, Microsoft Office Suite of products (Office, Fabric,Power Apps,Power BI, Power Reports) and utilization ofweb-based training applications (Web Ex, MS Teams, etc.)

• Working knowledge of salesand contractlifecycle.

• Working knowledge of software implementation.

• Working knowledge of EDI and other interfacing/integration industry standards.

• Working knowledge of data flows across various platforms, such as but not limited to: SFTP, Snowflake, secure email applications.

• Working knowledge of the hospital revenue cycle.

• Prior hospital andretail pharmacy operations knowledge.

• Prior exposure and/or knowledge of 340B.

• 1+ years in compliance and government affairs preferred.

• Highly self-motivated with strong organizational and execution capabilities.

• Working knowledge in data mining and analysis.

• Proven ability to multi-task in a high-volume environment and effectively manage multiple priorities under tight deadlines and prioritize conflicting demands.

• Self-starter with the ability to work well independently as well as establish and adhere to deadlines.

• Ability to handle difficult and complex situations with ease.

• Handle incoming customer requests and ensure that issues are resolved both promptly and thoroughly.

• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.

• A dynamic focus on relationship, able to ascertain trust through communication,…