Manager, Pro Sales

Ready to be a Titan?

Service Titan’s Pro Sales Manager is an integral, highly-visible role to ensure the success of the Service Titan’s Pro Product Sales team. This role will help our existing customers adopt new product & services integral to the continued growth of their business — including but not limited to features such as Marketing, Scheduling, Dispatching, and more! You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success.

If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.

As Service Titan’s Pro Sales Manager, this role will directly manage a team of Pro Account Executives responsible for the upsell of these products and services to existing customers. Additional responsibilities include building, maintaining, and leveraging customer relationships through a strong blend of Service Titan’s product knowledge, business consultation and sales skills.

What you'll do:

Manage the Pro Account Executives on objective and performance achievement

Monitor the full Pro Product sales cycle from prospecting through close

Shape and implement sales strategy and processes

Provide accurate weekly forecasts to sales leadership

Serve as a mentor for your team and be a steward of the Service Titan organization

Motivate, incent, and recognize team members to encourage top performance

Recruit, interview, and onboard new team members

Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings

Partner with cross-functional teams to ensure customer success

Partner with product marketing on market feedback and influence product roadmap

Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success

Be the go-to-lead on new features adoption in an advocate/consultative approach

Coach the team on technical and business acumen to align business drivers to Service Titan’s solutions

Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership Help evaluate new technologies and programs to drive superior performance

What you'll need:

Direct account executive and/or account manager quota-carrying experience2+ years related sales management experience5+ years experience in a SaaS environment/company

Preferred industry experience and/or familiarity

Minimum of a Bachelor's degree

Strong presentation skills and proficiency in Google Slides Strong analytical skills and proficiency in Google Suite, Google Sheets/Excel and Salesforce Excellent communication skills and organizational capabilities

Strong written communication skills and experience operating in Slack, Teams, etc.

Creativity and ability to run with minimal direction in an ambiguous environment

Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

High emotional intelligence and EQPreferred remote working experience

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving.

We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology,…