Senior Dealer Success Manager

Pure Cars helps unlock the full sales potential of automotive dealers across the US and Canada using a proprietary multi-channel advertising and analytics software platform combined with a team of high-touch digital strategy experts. By utilizing our extensive data library, DMS connectivity, and our digital advertising and attribution solutions, our platform enables automotive dealers to capture more customers, optimize digital advertising spend, and maximize profitability while providing mission-critical business insights and analytics.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways. Come join us as we take on the ad-tech and automotive industries by storm.

Pure Cars is seeking a talented Senior Dealer Success Manager to join our growing Customer Success team. As a Pure Cars Senior Dealer Success Manager, you will work with and manage some of the most advanced and forward thinking automotive groups throughout the U.S and Canada. As such, these customers rely on Pure Cars to provide data-driven marketing strategies and market insights that drive real ROI to their business.

That's where you come in! As a consultative challenger, you will build strong strategic partnerships with your customers, provide proactive insights and ideas that help them hit their goals and ultimately help to increase the lifetime customer value of the Pure Cars customer through retention and growth. If you have a strong and tenured background working with car dealerships, omni-channel digital marketing, a total ownership mindset, and thrive in a fast-paced ever changing environment - this is the role for you.

• Act as the Pure Cars’ market and media strategy expert to our automotive customers in the US and Canada by managing the post-sale client relationship, digital ad and product strategy, account growth, and expansion to additional rooftops within their portfolios.

• Create, track, and deliver, and present proactive strategic insights and recommendations based on current marketing performance, market dynamics, and/or customer business objectives.

• Build lasting customer relationships through a consultative challenger approach by always looking to educate the customer and lead them towards the right solution.

• Be opportunistic and solution oriented by growing your book of business through product expansion, budget growth, or rooftop expansion

• Have a deep passion and care for customer success and act with urgency and integrity in moments of friction.

• Build a collaborative customer-first environment through clear, concise communication to internal stakeholders.

• Track, analyze, create, and deliver relevant industry data and performance metrics through high-impact presentations to key automotive dealership executives including Dealer Principals, General Managers, General Sales Managers, and E-Commerce Managers.

• Complete special projects and other duties as assigned by the Regional Director or OEM Partnerships Team.

• Use your technical and business development chops to educate clients on using our platform, increase client’s utilization of current technology, and keep clients updated on new technology/feature releases.

• Overnight travel is the exception but it will be required - up to 25% of the time.

• Prior experience strategizing working with Salesforce, Google Ads, GA4, META Business Manager, Amazon Advertising, DV360 in conjunction with pump-in pump out reports or market data is a plus!

• Demonstrated ability in building world-class relationships with client executives and in communicating technical product capabilities,…