Account Services Representative

Location:

Corporate Headquarters - Owatonna, MN 55060

Position Type:
Full Time, Hybrid

Salary Range: $55,000.00 - $60,000.00 Salary/year

Travel Percentage:
None

Job Shift: Office Hours

This is a structured hybrid position which requires working in our Owatonna, MN facility:
Mondays, Tuesdays, and Thursdays. Wednesdays and Fridays are home office workdays. Therefore, candidates must reside within reasonable drivable distance to the facility.

At Wenger Corporation, we believe every performance begins with the right support behind the scenes. As an Account Services Representative, you’ll be that crucial support—playing a central role in helping our Sales Team deliver outstanding customer experience from first contact to delivery. You’ll work in a fast-paced, collaborative environment where no two days are the same, and your organizational and communication skills will be essential in helping drive business forward.

This role is an exciting blend of administrative support, customer coordination, and operational logistics. You’ll be a go‑to contact for our internal Sales Team as well as our valued customers—ensuring information flows seamlessly, orders are handled with precision, and relationships are built on trust and responsiveness. If you’re someone who thrives in a detail-driven environment, enjoys problem-solving, and takes pride in helping others succeed, this role offers the chance to grow your career in a purpose-driven company that values craftsmanship, service, and excellence.

• A minimum of three (3) yrs experience supporting a B2B sales team working in a customer service/support environment
• Experience with CRMs, customer interfacing, quoting, and order processing workflows
• Familiarity with order management systems (ERP) and proficiency using the Microsoft Office Suite

• Bachelor’s degree in business administration / marketing / communications
• Passion for the performing arts, education, or athletics—a bonus!

• Drive Business Results:
  Support revenue and service goals by actively contributing to the success of a regional sales and service team through timely administrative and operational execution.
• Collaborate with Territory Sales Managers:
  Build strong working relationships with assigned Territory Sales Managers to ensure alignment of sales strategy, customer needs, and regional priorities.
• Prepare Customer Quotes:
  Manage and complete all customer quote requests on behalf of assigned sales representatives, ensuring accuracy, timeliness, and consistency with company standards.
• Provide Product Support:
  Deliver detailed product information to customers to support informed decision-making and enhance overall sales experience.
• Process Orders with Accuracy:
  Accurately enter and process customer orders, verify product availability, review pricing and terms, and coordinate with internal teams to ensure timely delivery and fulfillment.
• Perform Order Maintenance:
  Execute requested changes to product on customer orders, including modifications to quantities, color, or delivery information while maintaining data accuracy and documentation.
• Manage Web Requests:
  Monitor and respond to incoming web-based customer requests, ensuring inquiries are addressed quickly and routed to appropriate internal partners as needed.
• Execute Marketing and Lead Campaigns:
  Follow up on marketing-generated leads and trade show inquiries within the assigned territory, working with Territory Sales Managers to convert opportunities into active projects.
• Support Project Development:
  Assist in the creation of sales support materials such as 20-20 drawings, cabinet calculator entries, and other…