Online New Home Sales Specialist

Title:

Online New Home Specialist

Location:

Orlando, FL

Employment Type:

Full-Time / Permanent / Onsite Who we are Mattamy Homes is the largest family-owned home builder in North America, with 45-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa, and Tucson.

What you’ll doMeet or exceed established performance goals for lead response, prospect engagement, appointment setting, appointment kept rate, and sales conversion from online sales-generated leads

Manage client VIP lists: add customers to the list, provide community-opening updates, coordinate RSVPs and appointments, and attend and support VIP events

Attend sales meetings, work regularly in one of the division Sales Centers and regularly travel to Mattamy’s other onsite communities to foster relationships with sales staff and to stay knowledgeable about product offerings as well as our competition, and provide sales office coverage as needed

Facilitate regular communication with the sales leaders and the marketing team to ensure understanding of division sales goals and upcoming projects

Actively participate in prospect traffic driving efforts with sales teams Engage and follow up with prospective customers by phone, text and email, deliver effective sales presentations, communicate community amenities and home features, qualify and match prospects to appropriate products, and secure appointments with New Home Counselors to support home sales and closings

Utilize call tracking system to communicate with potential buyers via voice and text. Understand call flows and maintain answer rates

Perform all necessary follow-up to ensure customers keep their scheduled sales center appointments and have a seamless hand-off experience to the New Home Counselor Leverage Mattamy’s customer relationship management (CRM) software to manage and track prospect communications and activities, plan lead interactions, meet reporting deadlines, and produce reports on lead activity and sales conversion

Record, review, and send relevant video emails to prospects

Communicate with leads via live chat platform to answer questions on communities, product and pricing

Utilize all available sales and marketing resources to help achieve the sales goals for the communities assigned

Actively advance prospective customers through the sales process by asking effective discovery and commitment questions, overcoming objections, communicating Mattamy’s brand and unique value proposition, and highlighting the features, benefits, quality, design, construction, and service of our homes and communities to secure appointments with a New Home Counselor Perform other related duties as assigned

What you bring

Minimum 2 years of previous sales, marketing or public relations experience in a service-oriented role Valid and active driver’s license be able to drive to/from sales offices/centers, model homes, division office for meetings and more.

Active real estate license where required by applicable lawCRM proficiency is required

Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) Experience in Construction or Home Building industry is preferred

Excellent interpersonal, written, and verbal communication skills with a demonstrated customer focused orientation

Demonstrated ability to meet sales goals/business plan Exceptional organizational, time management and planning skills

Strong computer savviness, experience with social media platforms and one or more CRM systems is a plus

Able to manage time well with minimal supervision

Self-mot…