Key Account Manager

Key Account Manager

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and support our major national accounts with both operational and sales activities?

As our Key Account Manager, you will be responsible for the retention, growth and value of the account, asset/capital planning, contract management and ensuring the customer's performance goals and account management objectives are met/exceeded.

Please note:

This is a remote-based position with a primary location in Lisle, IL and open to considering candidates that reside outside of Illinois.

Job Duties:

• Customer & Portfolio Management:
  Serve as the primary point of contact for assigned Core accounts, managing customer needs, account performance, escalations, and overall relationship health.
• Retention & Profitable Growth:
  Develop and execute account strategies focused on customer retention, revenue growth, profitability, and expanding KONE's share of wallet.
• Field
  
  Collaboration:
  
  Partner closely with branches, districts, and regional teams to align customer expectations with local execution, resolve issues, and ensure a consistent customer experience.
• Contract Management:
  Maintain strong understanding of customer agreements and ensure alignment with contractual scope, pricing, terms and conditions, equipment, and locations.
• Sales & Business Development:
  Identify and advance opportunities across service, repairs, modernization, and new equipment, coordinating with Field and sales teams throughout the sales process.
• Account Planning:
  Develop proactive account and asset strategies based on customer priorities, equipment needs, business objectives, and long-term capital plans.
• Performance & Reporting:
  Analyze account performance, financial results, risks, and opportunities; develop actionable plans and present business reviews to customers and internal stakeholders.
• Relationship Management:
  Build trusted relationships across the customer organization, including senior decision-makers, while strengthening KONE's position as a strategic partner.

Hiring Requirements:

• Bachelor's degree in a related industry
• In lieu of degree, 7-10 years senior account management or sales management experience
• The ideal background will bring understanding of sales and operations of all business lines, financial acumen, and collaboration skills ranging from written to verbal.
• General management experience, desirable

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

This role has been categorized as a remote position. Remote employees do not have a permanent…