Virtual Catering Account Manager

Our client is seeking an accomplished and client-focused Virtual Catering Account Manager to spearhead their remote client relations and service delivery efforts, supporting clients across the Port Elizabeth region. This role is central to maintaining and growing client satisfaction by ensuring that our virtual catering solutions consistently exceed expectations. You will manage key client accounts, understand their evolving needs, and act as the primary liaison between clients and our operational teams.

This position requires a strategic thinker with exceptional communication skills, adept at building strong, lasting relationships in a remote environment.

• Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
• Understand client needs and translate them into actionable plans for our remote catering and delivery teams.
• Develop and present customized catering solutions and proposals to prospective and existing clients.
• Monitor client feedback and operational performance data to proactively identify areas for improvement.
• Collaborate with sales, operations, and culinary teams to ensure seamless service delivery and exceptional client experiences.

• Proven experience in Account Management , Sales, or a client-facing role, preferably within the hospitality or service industry.
• Demonstrated success in building and maintaining strong client relationships.
• Excellent communication, negotiation, and presentation skills, with the ability to adapt to a virtual setting .
• Strong understanding of the catering or food service industry is a plus.
• Ability to work independently and manage time effectively in a remote work environment.
• Proficiency in CRM software and other client management tools.

• Highly competitive annual salary with significant bonus potential based on account growth and retention.
• A completely remote position, offering ultimate flexibility and work-life balance.
• Opportunities for professional development and advancement within a growing company.
• Comprehensive benefits package including health insurance.
• The chance to shape client experiences for a premier virtual catering service.