Intake Specialist; Remote

About the Role
Intake Specialists are part of a devoted and exceptionally important team at The Advocates. It is a sales-focused teamwho speak on the phone with potential clientsto understand their needs, help them feel comfortable, position our firm as a solution to theirneedsand sign them as new clients.

While this is a sales position, there are nocold-calls required-you will be working with clients who have reached out to us.

Who We Are
The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated torepresentingvictims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.

The PNW branch, headquartered in Seattle,WAhas branches in Portland, OR and Spokane, WA and works with clients throughout

Washington and Oregon.

Our intake team speaks with callers 7 days a week.

We are looking for an empathetic, sales-focused personwho wants to help make a difference in people’s lives. Our clients are often going througha very difficult time after injury or personal loss, so a good fit for this role would be someone who can balance helping themsee the valueoftheprofessional role the Advocates bring totheir casewhile expressinga warm and empathetic understanding of their situation.

This Career will be Fulfilling if You:

• Enjoy helping injured people who are going througha difficult time
• Can quickly interpret emotional conversations toidentifythe root of an issue
• Remain steady and supportive during emotional conversations
• Are a good listener and people go to you for advice
• Think strategically and can juggle multiple priorities at once
• Aregoal-drivenandthrivein a fast-paced environment

Key Responsibilities

• Work independently to handle a high volume of calls and messages, while pivoting between tasks with ease
• Engage new inbound leadsquicklyvia phone, text, and email
• Manage and track prospectpipelineusing lead management software
• Schedule and conduct detailed phone interviews to assess case potential
• Qualify and sign potential clientsincludingovercomingobjectionsusing a customer-centric soft sales approach
• Conduct new client intake and onboardinginleadmanagement software

Regular Schedule (Post-Training):

Saturday: 8:30 AM – 5:00 PM PST

Sunday: 9:30 AM – 6:00 PM PST

Weekday:
One flexible 4-hour shift between 10:00 AM and 5:00 PM PST

Total

Hours:

Approx. 20 hours/week (post-training)

Experience and Professional Background

• Minimum of 2years in sales, customer success, accountmanagementor client onboarding (required)
• 1+years'recentexperiencein a fast-paced office environment (required)
• Documented historyof exceeding goals and metrics(preferred)
• Professional services or B2C experience(preferred)
• Associate's degree or higher (preferred)

This position has a compensation range of $25.00-$30.00/hour.

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As set forth in The Advocates - PNW’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to…