Technical Service Account Manager

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Job Title

Technical Service Account Manager

Company

IFF
- International Flavors & Fragrances

Location

Cedar Rapids, IA

100,

Job Description

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We partner with customers around the world to deliver sustainable, science‑based innovations that elevate everyday products.

Health & Biosciences:
Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

This role is based in United State and is a remote position. You will be part of a collaborative, technically rigorous, and customer‑focused team where deep expertise and strong partnerships drive meaningful impact. At IFF, your potential is our inspiration. The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Where You’ll Make a Difference Provide specialized technical and scientific support for enzyme and yeast applications in customer environments

Collaborate with sales teams during customer meetings, trainings, and onsite visits

Serve as an internal technical expert on assigned product lines, applications, and limitations

Conduct routine plant visits to perform process audits, lab analysis, and performance optimization

Analyze process and laboratory data to identify improvement opportunities and make recommendations

Develop tools or models to enhance data analysis and technical decision‑making

Deliver customer training on product selection, application, and optimization

Provide post‑sale technical troubleshooting during product testing and implementation

Support account planning and identify business development opportunities from a technical and commercial perspective

Job Requirements

Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)3-5 years of experience in a Carbohydrate Processing environment

Strong analytical and problem‑solving skills with the ability to interpret technical data Proficiency with Microsoft Office; experience with JMP or other statistical software preferred

Customer‑focused mindset with strong relationship‑building skills

Self‑motivated and results‑oriented, able to work independently

Strong organizational skills and ability to prioritize in a dynamic environment

Ability to collaborate effectively across Sales, Marketing, and R&DWillingness to travel 50% or more

How Would You Stand Out?

Hands‑on experience supporting fermentation or enzyme‑driven industrial processes

Prior success in a customer‑facing technical or application support role Ability to translate complex technical insights into clear, actionable customer recommendations

Training opportunities

Learning and development programs from day oneOur benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

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