Enterprise Client Account Manager

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Customer Expert IIAdvertised as :
Enterprise Client Account Manager

Location:

Toronto Office (Eglinton East or The Well, 250 University Ave. DT Toronto)- Fully On site

Reports to:

B2B Sales Supervisor

Contract:

Regular, Full-time

Education:

College Diploma / Degree Travel Requirements:
No

For existing vacancy:
Yes About UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work;
Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.

Progressive work environment
- If you have skills to prove we have all ladders for you to grow Flexible
- We believe in results Innovative
- All ideas matter Inclusive
- Everyone is Included and everyone wins About the jobWe are seeking a Client Account Manager Support professional to join our team, partnering with one of the fastest-growing companies in ad sales. In this role, you’ll be our client’s Enterprise Sales Team with account management activities and be instrumental in driving the success of advertising solutions. You will leverage AI based data-driven sales strategies and foster strong strategic partnerships to help clients achieve their marketing objectives.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Partner & Client Management Build and nurture strategic partnerships by supporting campaign performance, optimizations, and opportunities, collaborating with internal teams to achieve partner goals.

Cultivate strong relationships with key stakeholders across partner organizations, establishing yourself as a trusted advisor and proactively advocating solutions that deliver exceptional outcomes.

Support client engagements by deeply understanding business objectives and delivering tailored, consultative solutions for shared success.

Pre-Sales and Strategic Planning (Executed at the direction of client account managers & sellers)
Contribute to RFPs, participate in client meetings, and conduct account planning and research with project managers.

Develop media plans and campaign strategies using internal tools and data for sizing, targeting, budget, and the right measurement approach.

Align partner objectives to platform best practices and measurement strategies.

SFDC pipeline creation and management for upsell and expansion opportunities.

Work exclusively on expansion of client ad sales business for Fortune 500 companies by running end-to-end sales acquisitions through full sales cycle with thorough funnel optimization.

Fully able to initiate, manage and communicate C-level conversations across Fortune 500 companies in the North American market.

Campaign Setup, Management, and Optimization Define campaign programs, support kick-off calls, and manage creative asset review and approval.

Create bulk sheets and keyword lists for campaign launches.

Support the measurement team to set up studies, track campaigns, and effectively communicate…