Account Manager

This is an opportunity will be based in UK, Spain, France, or Italy. Remote with 25% travel.

Jergens is a global manufacturer of engineered specialty fastener, work holding and lifting solutions. A major European growth priority is the aerospace and defense market, particularly expanding our specialty fastener range through OEMs, tiered supply chains and specialist distributors.

The role will also support business development across all three product groups—Specialty Fasteners (SFG), Workholding Solutions (WSG) and Lifting Solutions (LSG). This will include identifying new customers, distributors and applications, developing existing accounts and distributors, progressing qualified opportunities and creating cross-selling opportunities across the Jergens portfolio.

This role will own day-to-day European (including the UK) commercial execution, ensuring customers, quotations, orders and opportunities are actively managed from initial enquiry through to commercial outcome. It will suit a practical, commercially driven solution provider who can generate and develop opportunities, deliver agreed sales goals and support wider European growth, while enabling the European Managing Director to retain overall budget responsibility and focus on strategic priorities.

Customer service and order-book management

• Act as the principal European & UK contact for routine customer and distributor communication.
• Partner with the Cleveland customer service team to manage the European order book, expedites and proactive updates.

• Own routine quotations from enquiry through follow-up and outcome across all three product groups, SFG, WSG and LSG.
• Make pricing and discount decisions within an agreed authority matrix, with autonomy increasing over time.
• Prepare and coordinate opportunities above $10,000 and complex insert enquiries for Managing Director approval.

• Manage assigned direct accounts and distributors, including reviews, action tracking and account development.
• Own agreed sales goals and commercial KPIs for assigned accounts and distributors, with achievement linked to the role's incentive plan.
• Maintain accurate CRM records for accounts, quotations, projects, opportunities, forecasts and next actions.
• Coordinate major-account activity and support distributor programmed, product launches and European WSG & LSG network development.

• Build and maintain strong working knowledge of Jergens specialty fastener, work holding and lifting products, their applications and the technical benefits they provide.
• Engage confidently with customer engineers to understand applications, drawings, specifications, qualification requirements and technical challenges, particularly within aerospace and defense.
• Translate customer requirements into credible product recommendations and coordinate specialist support from Jergens engineering, product, quality and manufacturing teams where required.

• Drive aerospace fastener opportunities and support business development across SFG, WSG and LSG through customer visits, distributor activity, product launches and structured opportunity follow-up.
• Plan and support exhibitions, including event preparation, target-customer meetings, stand coverage, market and competitor intelligence, and disciplined post-show lead follow-up.
• Improve European/US commercial communication and processes, and participate in Jergens' Entrepreneurial Operating System (EOS), including Level 10 (L10) meetings; own agreed commercial Scorecard measures, 90-day priorities (known as ‘Rocks’) and follow-up actions.