Customer Success Manager at Enaex

Manage and grow customer relationships across the EMEA region.

Build long-term strategic partnerships with utilities, regulators, government bodies and energy companies.

Oversee high-value customer accounts to improve retention, revenue growth and customer advocacy.

Act as a trusted advisor to senior stakeholders and executives.

Identify upselling, cross-selling and account expansion opportunities.

Develop and maintain executive-level customer relationships.

Manage regional accounts and achieve or exceed renewal targets.

Ensure customers realise strategic value from the company’s solutions.

Secure customer testimonials and reference partnerships.

Represent Energy Exemplar at conferences, government forums and industry events.

Oversee customer onboarding, product adoption and account expansion.

Maintain account management systems and provide performance reports and data analysis to executive leadership.

Share customer feedback with Product teams to influence product innovation and roadmap priorities.

Identify new business opportunities and develop strategic partnerships.

At least 3 years of experience in Customer Success, Account Management or Strategic Consulting.

Essential experience in SaaS or software.

Experience selling to the energy sector is advantageous but not compulsory.

Strong interest in the energy industry and understanding of its dynamics and customer needs.

Proven experience managing enterprise accounts and achieving renewal, retention and expansion targets.

Ability to build and maintain relationships with C-suite executives and senior stakeholders.

Ability to translate customer challenges into practical solutions and measurable business value.

Excellent written and verbal communication skills.

Confidence presenting to senior audiences and representing the company at industry events.

Strong data analysis skills for monitoring account performance and informing strategic decisions.

Willingness to travel across EMEA.

Bachelor’s degree required.

Must be based in the UK.

Flexible working arrangements, including working from home, the office or while travelling.

Support for maintaining a healthy work-life balance.

Autonomy to take initiative, solve problems and make a meaningful impact.

Equal-opportunity and inclusive working environment.

Accommodations available throughout the recruitment process.

Job Title:

Customer Success Manager

Employer:

Enaex
Job Type: Remote

Location:

United Kingdom
Salary/Rate:
Not Specified
UK Visa Sponsorship:
Not Available

• Manage and grow customer relationships across the EMEA region.
• Build long-term strategic partnerships with utilities, regulators, government bodies and energy companies.
• Oversee high-value customer accounts to improve retention, revenue growth and customer advocacy.
• Act as a trusted advisor to senior stakeholders and executives.
• Identify upselling, cross-selling and account expansion opportunities.
• Develop and maintain executive-level customer relationships.
• Manage regional accounts and achieve or exceed renewal targets.
• Ensure customers realise strategic value from the company’s solutions.
• Secure customer testimonials and reference partnerships.
• Represent Energy Exemplar at conferences, government forums and industry events.
• Oversee customer onboarding, product adoption and account expansion.
• Maintain account management systems and provide performance reports and data analysis to executive leadership.
• Share customer feedback with Product teams to influence product innovation and roadmap priorities.
• Identify new business opportunities and develop strategic partnerships.

• At least 3 years of experience in Customer Success, Account Management or Strategic Consulting.
• Essential experience in SaaS or software.
• Experience selling to the energy sector is…