Sales Support Coordinator

LIFTKET USA is a provider of professional lifting technology for the entertainment industry. We support customers across many sectors including special events, exhibitions, concerts touring, theater, motion picture, television, theme parks and permanent installations in venues.

As part of an established international group, LIFTKET USA offers high-quality products and expertise to customers throughout the United States and beyond. This position offers the opportunity to be a part of our fast-growing U.S. operation.

We are looking for an organised, proactive, detail-oriented and customer-focused
Sales Coordinator
to join our team.

Reporting directly to our Operations Manager (La Vergne, TN) and working closely with our Sales team (remote), you will support both teams across our two North American offices in La Vergne, Tennessee and Quebec, Canada, as well as working with our Head Offices in Germany. The successful candidate will also be working directly with customers, helping to manage sales enquiries, prepare quotations, coordinate the delivery of orders and ensure they receive a professional and responsive customer service experience.

This is an excellent opportunity for someone who enjoys working as an integral part of a fast-acting team and who wants to build a long-term career in
sales support and customer coordination
. The potential for career progression could lead to a Salesperson or a team leadership role.

Comprehensive training will be provided on our products, business systems and company procedures.

Coordinate the sales processes from initial customer queries to the delivery of goods and invoicing.

• Respond to customer enquiries in a professional and timely manner.
• Assist our Sales Team to prepare and issue quotations, proposals and documentation.
• Follow up with customer enquiries and quotations.
• Support the day-to-day activities of the sales and operations teams.
• Process and coordinate customer orders.
• Update CRM and other internal business systems.
• Coordinate information between the Sales, Operations, Logistics and Technical Support teams
• Support ongoing customer relationships and account activity.
• Develop a strong knowledge of LIFTKET products and their applications.
• Provide general sales and administrative support to the wider LIFTKET Group

Occasional travel including air-travel for training, trade shows and exhibitions may be required. Some work may be required outside normal office hours and weekends.

• Strong organisational and time-management skills.
• Excellent written and spoken communication (English) and customer service skills.
• Keen attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.
• Proactive, reliable and self-motivated.
• Comfortable working as part of a team and independently.
• Good computer skills, including Microsoft Office and G-Suite applications.
• Willingness and ability to learn technical products and systems.

• Experience in a Sales Coordinator, Sales Support, Customer Service or similar role.
• Experience preparing quotations, bid tenders and sales documentation.
• Experience processing and coordinating customer orders.
• Experience using Quick Books, CRM and/or ERP systems
• Experience working with technical products, equipment sales or rentals and dealing with Business-to-Business customers.
• Experience with in live events, entertainment, theater, production or a related technical industry is an advantage but is not essential.

• A key role within a growing U.S. division of a successful business
• Full training on LIFTKET products, systems and procedures.
• The opportunity to work within the exciting live events and entertainment industry
• Limited remote-working will be negotiable.
• The stability and resources of an international group of companies established in 1948
• Long-term career development within sales, customer support and commercial operations management.
• Competitive salary based on experience.

A people-focused work environment where initiative, responsibility, creative thinking and contribution are highly valued.