Account Manager

Role:
Account Manager

Commitment:
Full Time

Reports To:

Director, Strategic Accounts

Location:

Remote (East Coast Time Zone)

Travel:
Once per quarter for team meetings, trade shows, and customer visits.

Tech Stack: G-Suite, Slack, Zoom, Salesforce, Salesforce QtC, Hub Spot, Jira, Confluence, Gainsight, Calendly, Groove

Addigy is a fast-growing SaaS company empowering IT professionals to manage Apple devices  platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in real time through a single, intuitive interface. We are guided by three core values:
Humble – outcomes over ego, every time;
Hungry – relentless in our pursuit of progress; and Smart – we're curious, we dig, we never stop learning.

Account Managers at Addigy are responsible for driving revenue growth and retention within a portfolio of assigned accounts. This role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies.

This is a revenue-carrying role — you own expansion, renewals, and long-term relationship health across your book of business. You'll also be expected to lean into AI-powered workflows, actively using tools like Claude and others to work smarter and move faster every day.

• Own a real book of business – You'll drive expansion and renewal revenue with a portfolio of accounts, with a clear path to impact from day one.
• AI-forward team – Addigy actively encourages using AI tools in everyday workflows — this isn't optional, it's part of how we work.
• Strategic, not transactional – You'll build trusted, long-term partnerships and shape how customers grow with Addigy over time.

• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs
• Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts
• Successfully renew customer contracts and consistently meet or exceed expansion revenue targets

• Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success
• Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives
• Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition

• Develop targeted account plans with specific actions and timelines for growth
• Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value
• Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention

• Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes
• Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty
• Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency

In the first 90 days, you will:

• Develop and execute strategic account plans focused on identifying and achieving expansion revenue targets
• Prioritize high-impact onboarding and relationship-building activities that position Addigy as a trusted partner
• Identify cross-sell and upsell opportunities early in the customer journey
• Establish a structured cadence of check-ins and strategic reviews across your portfolio

• Proven experience in account management or customer success with…