Key Account Manager

Key Account Manager

Location: UK Wide

Working arrangement:
Home-Based with UK Travel

Join an award-winning logistics leader driving innovation in global trade.

Are you a results-driven Key Account Manager with a passion for building strong client relationships? We are looking for a strategic, commercially focused professional to grow high-value accounts, strengthen client partnerships, and deliver exceptional customer experiences.

Unsworth is an internationally recognised, multi award-winning logistics company, delivering best-in-class supply chain solutions powered by innovative digital tools. Our industry-leading online portal gives clients real-time visibility and full control over their global logistics operations.

The Role:

• Proactively manage and grow your client portfolio by delivering exceptional service, ensuring high-quality outcomes, and identifying opportunities to expand account value. Position Unsworth as a trusted long‑term partner to strengthen loyalty and improve retention.
• Drive commercial growth by planning client engagement, touchpoints, and communication schedules that strengthen relationships, unlock additional revenue opportunities, and support sustainable long‑term growth.

Key Responsibilities:

• Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded
• Develop and execute strategic account plans to drive revenue growth and maximize profitability
• Focus on retaining, growing and developing existing clients, together with generating new business in line with KPI’s
• Utilize the Cargo Wise CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.
• Establish and maintain client rates in Cargo Wise, promptly adjusting them to prevent expiration
• Oversee data integrity and promptly alert operations managers to any discrepancies
• Ensure accurate client data management in Cargo Wise, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at‑risk clients.
• Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews

• Play a key role in new business pitches and hold responsibility for the effective on‑boarding of new clients.
• Act as the key interface between the allocated customers and all relevant departments.
• Resolve customer issues and complaints promptly to maintain trust and satisfaction
• Proactively assess and validate customer needs, consistently striving to exceed expectations
• Maintain the revenue and gross profit of each account, actively pursuing additional revenue stream opportunities.
• Monitor commercial performance using key metrics and reporting tools.
• Understand the value drivers of the business and identify profitable commercial opportunities to grow revenue and market share
• Foresee industry changes and implement strategic account management plans to navigate transitions effectively
• Represent the company at external events such as networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities

Our ideal candidate

• A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential
• Proficient communicator with excellent Interpersonal skills
• Experience in building relationships both externally and internally
• Strong organisation and time management skills to manage multiple accounts
• Self‑motivated and result‑orientated mindset
• A solid understanding of customer supply chains, particularly within the food sector, is desirable
• Good understanding of the current market and supply chain challenges
• Excellent…