Client Executive Lead - Virtual

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards .

The Client Executive Lead is accountable for ongoing service delivery across a group of Alight's largest, most complex clients. The Client Executive Lead ensures timely execution of ongoing client deliverables, as well as, develops solutions to complex problems across multiple domains and clients.

They are responsible for driving operational health, reducing total cost to serve, exceeding in-year revenue targets, improving Net Promoter Score, minimizing Error & Omissions and SLA misses, plus drive integration across all of Delivery. The Client Executive Lead will have overall business performance accountability for their portfolio of clients and will be expected to partner with Sales and Strategic Account Executives on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention and exceeding in-year revenue targets.

The Client Executive Lead will also have people management responsibilities as part of the role.

• Partners directly with Sales Executives or Strategic Account Executives to close new opportunities in relation to a change in solutions scope

• Partners with the Sales Executive and Strategic Account Executive to reduce total cost to service by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, leverage and or scale
• Collaborates with Renewal Executives to prepare renewal, including ensuring customers are aware of deadlines, discussing alternative and/or additional product/solution fits, and gauging pulse of key stakeholders and decision-makers to expand or upsell current solutions offerings
• Determines and aligns with customer on ideal configuration of products and services, supports preparation of proposal, and collaborates with pricing team to align on quote/price
• Provides renewal product delivery expertise to client and answers any follow up questions; identifies areas to expand scope

• Own cross solution integration and provide a single point of accountability and client team performance across Delivery
• Manages a team or will act independently to manage a portfolio of our most complex and largest client accounts with responsibility for a number of client teams
• Understands client business needs and uses this knowledge to identify new revenue growth,…