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Head of Call Center Operations; Remote/Outbound Sales
Remote / Online - Candidates ideally in
Miami, Miami-Dade County, Florida, 33130, USA
Listed on 2026-10-21
Miami, Miami-Dade County, Florida, 33130, USA
Listing for:
ISFY (I Sell For You)
Full Time, Remote/Work from Home
position
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Listed on 2026-10-21
Job specializations:
-
Sales
Business Development, Remote Sales, Sales Development Rep/SDR, Sales Manager, Telemarketing & Telesales
Job Description & How to Apply Below
I Sell For You (ISFY) is a fast-growing US sales marketplace. Brands bring us their abandoned checkouts and inbound leads, and our phone sales team turns them into revenue. We work on results only.
We are hiring a Head of Call Center Operations to run our phone sales operation day to day. This role reports to the CEO and is the first step toward a COO position. You will be based in the United States and manage our team in the Philippines remotely.
What you will do:
- Lead the team leaders and our team of 500+ phone agents based in the Philippines
- Own the daily numbers: dials per agent, connection rate, conversion, average handle time, attendance
- Build shifts and schedules so every campaign is covered on US hours
- Run quality: call reviews, coaching, scorecards
- Hire, onboard and train new agents with the HR team
- Send the CEO a short weekly report with results and the plan for next week
- Based in the United States and authorized to work in the US
- 5+ years managing 100+ agents in a call center or BPO, outbound sales preferred
- Experience managing Philippine BPO teams
- You read dialer data and act on it the same day
- Strong written and spoken English
- Calm, direct, and comfortable holding people accountable
How we hire: a short practical task (we share one real week of call data and you write a 1-page plan), then two interviews, then references. Your first 90 days come with three clear, measurable goals.
To apply below, use the Apply button and include a short note about the largest team you have managed.
Position Requirements
Contact Information
Contact Name: Marco Guarracino, iSellForYou
Contact Phone: +1 786 513 4012
Preferred method of contact: Email with CV via Application Box below.
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