Account Manager

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The Account Manager is responsible for delivering exceptional experiences for Trans Union's partners and their customers throughout the client lifecycle, from implementation through ongoing account growth and retention. By partnering closely with clients and internal stakeholders, the team drives revenue growth, strengthens long-term relationships, and ensures successful adoption of Trans Union's identity protection, cyber risk, data breach, and insurance-related solutions. This team plays a critical role in supporting Trans Union's mission to help businesses and consumers transact with confidence through trusted information and innovative services.

This role will report directly to the Sales Vice President. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

• Build and maintain strong client relationships through proactive communication, regular project meetings, issue resolution, and ongoing support to drive client satisfaction, retention, and long-term contract renewals.
• Serve as the primary client contact for implementation projects, managing end-to-end onboarding activities for small to mid-sized clients while ensuring successful delivery against project timelines and objectives.
• Collaborate cross-functionally with internal stakeholders to coordinate implementation requirements, monitor post-launch activities, and ensure operational processes are delivered accurately and efficiently.
• Execute key account management responsibilities, including client reporting, contract administration, quarterly business reviews, process documentation, and development of client-facing materials such as training presentations and implementation guides.
• Leverage CRM and reporting tools to analyze operational performance, identify revenue growth opportunities within existing accounts, support territory expansion, and deliver actionable insights that enhance client success and business outcomes.

• Minimum 2 years work experience in client management, project management or similar
• Strong communication, presentation, and relationship-building skills with the ability to engage stakeholders, analyze customer needs, and build trusted partnerships across client organizations and internal teams.
• Highly organized, detail-oriented, and self-motivated professional capable of managing multiple priorities, working independently, and effectively navigating ambiguity.
• Flexible and adaptable working style with the ability to collaborate across time zones and travel up to 20% as needed.
• Experience with in the insurance industry, preferably focused on Cyber Insurance, Data Breach, or Personal Cyber solutions.
• Proficiency with Salesforce CRM; bilingual Spanish language skills are a plus.

At Trans Union, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health
:
Enjoyday-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection
:
We've got your back withcompanypaid basic life and AD&D, optional voluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family
:
From adoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. Access…