Client Partner; Senior level

Grow relationships that make a real difference

Join an award-winning agency where your relationship skills and commercial instinct will help purpose-driven organisations get more from digital.

Join

an

award-winning

agency

where

your

relationship

skills

and

commercial

instinct

will

help

purpose-driven

organisations

get

more

from

The purpose of client partnership at Numiko is to create long-term, mutually beneficial relationships that drive growth and success for both us and our clients.

Client Partners elevate the conversation to ensure that the work we do is closely aligned with our clients' digital strategies, and that clients are getting the best out of our agency. As part of our sector squad model, you’ll be embedded in one specific sector – GLAM, charity, higher education or public policy – building deep, specialist expertise there rather than working generally across all of Numiko’s sectors.

Client Partners don't deliver projects – we have a great team of expert project managers to lead on the day to day. Rather, Client Partners are responsible for setting client relationship and financial targets and working with PMs and experts across the agency to ensure these targets are met and exceeded.

They are also active representatives for the agency, comfortable speaking at conferences and webinars, contributing thought leadership across Numiko's target sectors, and taking the role of consultant with C-level client contacts.

We’re looking for someone inquisitive, honest, open and persuasive, who can be a trusted and credible partner to our clients. You will need to be well organised, able to work under pressure and comfortable multi-tasking, as you will be responsible for several key accounts.

This role is being offered as a permanent, full-time position based in Leeds, though we are always open to hearing from candidates looking for part time, flexible and hybrid working patterns, particularly those returning to work after a career break. We support remote working but the successful candidate will be asked to come into the office at least twice a week and travel to client offices on occasion.

Your areas of responsibility will be:

• Know your clients' business inside out. This means understanding their key organisational and sector challenges and opportunities, as well as understanding the client team members' worries and passions
• Make personal connections with clients and build trust, through regular meetings, information sharing and entertaining
• Solicit regular feedback from the client about our relationship with them, how the account is resourced, and the quality of the work
• Collaborate with internal teams to continually improve client interaction. Fluent, efficient communication is critical, as is ensuring both the Numiko and client teams enjoy working together
• Address any problems raised by the client regarding ways of working, delivery or quality of work in a warm, positive and decisive way
• Ensure the client is fully aware of the full range of Numiko's services
• Anticipate client needs and put in place plans to meet them
• Secure renewals by working with internal teams to ensure high-quality work is delivered and that our clients are delighted to keep working with us

• Set and achieve growth targets across key accounts
• Create and maintain comprehensive account plans with clear objectives, actions and success metrics, aligned to client and agency goals
• Proactively create, own, and report on the status of your client portfolio, and set actions to improve accounts and relationships
• Take ownership of and actively manage the enhancements roadmap and product discovery board for each of your sector's client accounts, ensuring a steady pipeline of scoped, ready-to-approve proposals rather than…