Principal Client Partner; RapidScale); Remote

Position: Principal Client Partner (RapidScale) (Remote)
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At Rapid Scale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.

The Principal Client Partner is responsible for managing and growing a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and long-term customer success. This role owns the client relationship and is accountable for executing account strategy, managing opportunities, and delivering measurable business outcomes. Operating within Rapid Scale’s client ownership model, the Principal Client Partner serves as the primary point of accountability for the customer across their assigned portfolio.

This individual builds strong relationships with senior stakeholders across business and IT, develops a deep understanding of client priorities, and aligns Rapid Scale’s managed services and professional services portfolio to deliver value.

The Principal Client Partner is responsible for driving growth through both expansion and retention, managing opportunities from qualification through close, and coordinating cross-functional teams to ensure successful delivery and customer experience. This role partners closely with Executive Client Partners on larger, more complex accounts while independently owning and growing their portfolio.

Primary Responsibilities Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients

Build and maintain relationships with senior stakeholders and key decision makers

Drive revenue growth, retention, and expansion across managed services and professional services

Develop and execute account plans aligned to client business objectives and outcomes

Identify and pursue new opportunities across cloud, security, and modernization solutions

Manage opportunities through the full sales cycle from qualification through close

Partner with solution engineering, delivery, and internal teams to position and deliver solutions

Coordinate internal resources to ensure alignment and a seamless customer experience

Monitor account health, identify risks, and support mitigation strategies

Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene

Minimum Qualifications Experience &

Education:

Bachelor's degree and 8+ years of enterprise sales experience.

The right candidate could also have a master’s degree and 6 years’ experience, a Ph.D. and 3 years’ experience, or 12+ years of relevant experience without a degree

Demonstrated experience closing and expanding services-led engagements, typically ranging from $500K–$5M+ TCVExperience managing and growing enterprise or upper mid-market accounts

Experience selling managed services, cloud solutions, or consulting engagements

Ability to navigate multi-stakeholder buying processes and align solutions to business needs

Ability to build relationships with senior stakeholders and influence decision making

Strong understanding of public, private, and hybrid cloud environments

Strong communication, organization, and collaboration skills

Preferred Qualifications Experience in a cloud MSP, systems integrator, or consulting environment

Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems

Experience selling in complex, multi-stakeholder enterprise environments

Experience in…