Account Director

We are looking for an experienced, commercially driven Account Director to lead and grow a portfolio of strategic client relationships. This is not simply an account management or delivery role. You will be responsible for developing senior client relationships, protecting and growing existing revenue, identifying new opportunities and expanding our relationships across client organisations.

You will understand your clients’ businesses: their strategy, challenges, stakeholders, budgets and future priorities. From there, you will identify where Chesamel can bring additional expertise, talent or solutions to help them achieve their goals. Existing-client growth is a fundamental part of the role. You should be someone who naturally looks beyond the current statement of work and asks:
What else is happening within this organisation? Where are the challenges? Who else should we know? And where can we add value?

Chesamel is a global consultancy and talent solutions business helping organisations transform how they work, grow and deliver. We partner with some of the world’s most recognised and innovative organisations, providing specialist talent, embedded teams and consulting capability across marketing, digital, technology, AI and workforce transformation.

Our model means we work closely with our clients, often operating as an extension of their teams. We combine specialist expertise with the agility to build the right solution around each client rather than taking a one-size-fits-all approach.

We are headquartered in London, with a global client and talent footprint across the UK, Europe, Middle East and APAC. Our London team works on a hybrid basis, combining time with clients, collaboration in our London office and remote working.

Client relationships and account strategy

• Build trusted relationships with senior and executive-level stakeholders.
• Develop strategic account plans covering stakeholders, current activity, future priorities, risks, opportunities and growth potential.
• Build relationships across client organisations rather than relying on a single client contact.
• Become sufficiently close to your clients to understand where their businesses are heading and anticipate what they may need next.
• Take direct responsibility for growing your portfolio of existing accounts.
• Identify whitespace and opportunities for expansion.
• Turn successful delivery into renewals, extensions and additional scopes of work.
• Identify opportunities to introduce clients to other Chesamel capabilities across talent, marketing, technology, AI and workforce transformation.
• Build and actively manage a credible account-growth pipeline.
• Work with internal specialists to turn opportunities into compelling propositions, proposals and commercial solutions.

Commercial ownership

• Own the commercial health of your accounts, including revenue, margin, forecasting, renewals and growth.
• Maintain clear visibility of account performance and pipeline.
• Identify commercial or relationship risks early and take action.
• Balance exceptional client service with strong commercial judgement.

Delivery

• Ensure our clients receive consistently high-quality work.
• Bring together the right people and capabilities from across Chesamel to meet client needs.
• Lead cross-functional teams and ensure clear accountability for delivery.
• Resolve issues quickly and maintain strong communication with clients and internal stakeholders.

New opportunities

• Support pitches and new-business opportunities where your relationships, sector knowledge or expertise add value.
• Use what you learn from existing clients to identify propositions and solutions that can be taken into other organisations.

We are looking for someone from an agency background…