Senior Expert - Latin America Remote

• Flexibility: Hybrid and flexible working arrangements

Venture on your next great journey:

As our journey of growth continues into Latin America, Mahlatini Luxury Travel is seeking an exceptional Travel Expert to join our esteemed team in the UK. This is a rare opportunity for a high-performing individual with an innate passion for luxury, tailor-made travel and a dedication to delivering an unparalleled level of client service. If you feel this is a good fit, we can't wait to hear from you.

• Trusted advisor, building long-term client relationships through consultative selling, understanding individual travel aspirations and designing exceptional, tailor-made journeys.
• A client-first approach, committed to crafting extraordinary travel experiences.
• Results-driven, with a proven ability to exceed expectations.
• Commercially minded, taking ownership for achieving personal sales, conversion, margin and revenue targets, managing a sales pipeline and making decisions that support business performance.
• Proactive and self-motivated, managing the complete client journey from initial enquiry through to post-travel follow-up, ensuring timely communication and an exceptional client experience throughout.
• Exceptional communicator, both written and verbal, with confidence in face-to-face interactions (video calls).
• Collaborative and team-oriented, fostering a culture of excellence.

• Curation of high-quality, tailor-made itineraries for a wide range of traveller segments.
• Managing the end-to-end client journey, including planning, costing, refining, and confirming itineraries, through to post-travel communications and nurturing future travel wish lists.
• Conversion of warm sales leads via email, telephone, and video calls.
• High-quality presentation of customised travel itineraries, including supply of relevant supporting information and advice.
• Delivering gold-standard client service at all stages of the sales process to foster repeat and referral business.
• Proactive expansion of product knowledge, staying informed of the latest industry developments to ensure expertise across our specialist product portfolio.
• Maintaining up-to-date commercial knowledge of properties, flight routings, and logistics.
• Fostering strong working relationships with colleagues and trade partners, while demonstrating a strong team ethic.

• A minimum of four years' experience as a Travel Specialist within a luxury, tailor-made travel environment, specialising in complex Latin America itineraries.
• First-hand expertise in our core destinations, particularly Peru, Brazil, Chile, Argentina, Costa Rica and Ecuador.
• A strong track record of delivering exceptional sales performance in a target-driven setting.
• A meticulous approach to client service, ensuring seamless experiences from enquiry to post-travel.
• Advanced IT proficiency, adept at using digital tools and AI to enhance client experience.
• Highly organised, with outstanding time management skills.
• Familiarity with GDS/flight operating systems.

• Competitive salary and performance related bonus scheme.
• Company pension scheme.
• 29 days holiday per year with long service benefits.
• Birthday off.
• Discounted travel and access to exclusive industry rates.
• Educational trips.
• Structured training and continuous professional development.
• Team Volunteering and social events Calendar.
• Employee Assistance Programme.