Admissions Support Representative

The Admissions Support Representative provides remote support for the recruiting and enrollment of qualified students across all campuses. This role reports to the Director of Admissions Support and works closely with campus teams to assist the Admissions department in achieving its goals.

• Responsible for providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog
• Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times
• Conduct virtual prospective student interviews in accordance with the outline in the "Admissions Exceptional Trust Manual" or as directed by the Director of Admissions Support and/or Enrollment Enablement Manager
• Effectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments, and facilitate the highest level of customer service
• Effectively manages student recruitment activity through scheduled appointments, timely updates, and detailed notes in CRM
• Perform sufficient phone, text, and email outreach to schedule appointments, follow up on appointment no-shows, and maintain consistent communication for a quality student experience
• Must consistently meet or exceed the criteria set forth by the Enrollment Enablement Manger and/or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals
• Adhere to all Federal financial aid policies relating to admissions activities
• Accurately prepare, complete, and submit all required admissions documents and records in a timely manner where appropriate
• Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities
• Be able to direct any student or prospective student to the school catalog on the Concorde website
• Follow only prescribed enrollment procedures authorized by the school
• Other duties as assigned

• HS Diploma or GED (required)
• Bachelor’s degree in business, finance, marketing or related field (preferred)
• Minimum of five (5) years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or another related field (required)
• Direct experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process (preferred)

Skills:

• Demonstrate basic understanding of core job functions and tools
• Follow instructions and established procedures with supervision
• Participate in team discussions and training sessions
• Ask clarifying questions to build understanding
• Show openness to feedback and learning
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
• Maintain focus on assigned tasks and meets basic deadlines
• Demonstrate curiosity and willingness to develop new skills
• Follow structured guidance to complete assigned work
• Builds strong customer relationships and delivers customer-centric solutions
• Achieves results consistently, even in tough circumstances
• Develops and delivers multi-mode communications tailored to diverse audience needs
• Seeks new growth opportunities and challenges through formal and informal development channels

Able and willing to:

• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use…