Senior Principal Client Partner; RapidScale); Remote

Position: Senior Principal Client Partner (RapidScale) (Remote)
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At Rapid Scale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.

The Senior Principal Client Partner is responsible for owning and growing a portfolio of Rapid Scale’s most strategic enterprise clients. This role is accountable for driving business value, revenue growth, and a superior customer experience across Rapid Scale’s full portfolio of managed and professional services. The Senior Principal Client Partner operates at the executive level, building deeply embedded relationships with C-suite stakeholders and developing a strong understanding of each client’s business strategy, priorities, and technology landscape.

This individual is responsible for aligning Rapid Scale’s solutions to client needs, demonstrating clear business value and outcomes, and positioning Rapid Scale as a long-term strategic partner.

Serving as the single point of accountability for the client relationship, the Senior Principal Client Partner owns the full customer lifecycle including account strategy, growth, retention, and overall relationship health. This role is designed to simplify the customer experience by replacing fragmented overlays with a unified, executive-level ownership model. The Senior Principal Client Partner works cross-functionally with solution engineering, delivery, product, and leadership teams to ensure alignment, secure resources, and drive successful outcomes.

This individual is responsible for leading account planning, managing the sales cycle from qualification through close, and ensuring all internal stakeholders are effectively leveraged to support client success.

Primary Responsibilities Own and manage executive-level relationships across a portfolio of large enterprise clients

Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes

Develop and execute strategic account plans aligned to client business objectives and long-term success

Drive revenue generation, expansion, and share of wallet across managed services and professional services

Lead complex, multi-SOW, multi-year engagements from opportunity identification through close

Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes

Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success

Identify risks to account growth or client success and develop mitigation strategies

Serve as the executive escalation point for client issues and ensure timely resolution

Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor

Minimum Qualifications Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience.

The right candidate could also have a master’s degree and 8years’ experience, a Ph.D. and 5 years’ experience, or 14+ years of relevant experience without a degree7–10+ years of experience managing relationships with C-suite stakeholders in large enterprise environments

Proven ability to drive revenue growth, retention, and expansion within complex enterprise accounts

Demonstrated experience leading multi-year, multi-SOW,…