Project Specialist - Construction Project Office

CET is hiring a Business Engagement Specialist!

Are you energized by building relationships and connecting businesses with practical solutions that create meaningful environmental impact?

CET is seeking a Business Engagement Specialist to connect businesses, institutions, and community partners with opportunities that advance waste reduction, energy efficiency, and other sustainable solutions. Join a collaborative, mission-driven team where your outreach, curiosity, and perspective can expand CET’s reach and support lasting change.

As the Business Engagement Specialist, reporting to the Head of Sales, you will help businesses and institutions turn sustainability goals into action through CET’s waste reduction and energy efficiency programs. You will build relationships through outreach, networking, site visits, and community partnerships; identify customer needs and opportunities;
You will also identify cross-program opportunities, share market insights, maintain accurate pipeline information in Salesforce, and advance CET’s carbon reduction mission.

* Applicants for this field-based and remote work position must reside in South Central Massachusetts (Springfield are), Northwest Rhode Island, or Connecticut (Hartford area).

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Conducts direct outreach to prospective customers, primarily for CET's waste reduction programs, using a mix of calls, email, networking, and in-person visits. Conducts site walks and photo documentation early in the outreach and engagement process, as appropriate, to gather information that supports Waste Resource Consultant work. Educates prospects about available program offerings and the cost and environmental benefits of participating.

Assesses customer needs and qualifies opportunities against established qualification criteria before handoff to value stream teams. Develops and maintains targeted outreach lists aligned with program priorities and capacity.

Works closely with Value Stream Managers and their teams to carry out outreach and engagement activities consistent with established program priorities, qualification criteria, operational capacity, and customer needs. Keeps value stream teams informed of prospect activity and gathers the information needed to support smooth handoffs and customer service excellence. Value Stream Managers retain ownership of the customer relationship and project delivery.

After handoff, follows up with customers, helps address obstacles, and flags stalled opportunities to the Head of Sales and appropriate value stream team for joint problem solving. Supports value stream teams in improving lead-to-project conversion outcomes.

Identifies and cultivates relationships with stakeholder organizations, such as trade associations, municipal partners, chambers of commerce, haulers, and industry groups, that can refer businesses and institutions to CET's programs. Embeds in these networks through consistent participation, attending events, and representing CET professionally, including delivering presentations as needed. Identifies opportunities for customers to engage with CET's energy efficiency programs and other offerings, and routes those leads to the appropriate teams.

Works across multiple programs and states, developing an understanding of varied market dynamics, stakeholder landscapes, program requirements, and customer needs to tailor outreach and engagement appropriately. Gathers and shares market information, customer feedback, and observed trends with the Head of Sales and value stream teams to inform outreach activities and continuous improvement.

Maintains accurate, complete, and timely records of leads, partner activity, and customer communications in Salesforce. Tracks outreach activity, pipeline progress, and outcomes, including qualified leads, partner referrals, conversions, and associated impact such as tons diverted and emissions avoided, and provides this information to the Head of Sales and appropriate value stream teams. Shares observations and practical suggestions for improving outreach and handoff processes.

Travels regularly throughout Connecticut, Massachusetts, and Rhode Island and bordering states as required. Acquires and maintains knowledge of waste reduction, energy efficiency, and related industry trends to support CET's leadership in the field. Supports outreach campaigns, events, and other business…