Remote Community Outreach Coordinator

Full Time Admin US

30+ days ago Requisition

Bright Quest Treatment Centeris hiring for a ClinicalOutreach Representative.

• This position will be remote.
• Travel is expected for this position. Willing to travel as needed, including outside of home region, to promote Bright Quest treatment facilities.

Primary Purpose & Function:

The Clinical Outreach Representative is responsible for developing, maintaining, and growing professional referral relationships that generate clinically appropriate referrals and admissions to Bright Quest Treatment Centers. The role serves as a primary external representative of Bright Quest to behavioral health professionals, hospitals, health systems, treatment providers, consultants, and other referral partners.

This position operates at the intersection of clinical education, relationship development, market strategy, and business development performance. Success requires clinical credibility, disciplined territory management, consistent face-to-face engagement, strong follow-through, and accountability for measurable referral and admission outcomes.

Essential Functions and Responsibilities

• Develop, manage, and grow a portfolio of professional referral relationships within the assigned territory and targeted national markets
• Build relationships with psychiatrists, therapists, psychologists, hospitals, health systems, treatment programs, interventionists, educational consultants, case managers, and other behavioral health professionals.
• Identify and develop new referral sources while maintaining and expanding productive relationships with existing partners.
• Generate qualified referrals and admissions that are clinically appropriate for Bright Quest programs.
• Develop and execute territory plans designed to increase awareness, referrals, admissions, and productive professional relationships.
• Develop a strong working knowledge of Bright Quest treatment models, clinical populations, levels of care, admissions criteria, payer considerations, and program differentiators.
• Educate referral partners through individual meetings, presentations, facility tours, conferences, professional events, and community outreach.
• Represent Bright Quest professionally at regional and national behavioral health conferences, networking events, and referral-source meetings.
• Communicate thoughtfully and accurately regarding clinical fit and route clinical questions to the appropriate internal team when needed.
• Maintain consistent face-to-face engagement within the assigned market, including office visits, professional meetings, lunches, dinners, networking events, conferences, and facility visits.
• Serve as a responsive point of contact for referral partners and maintain appropriate communication throughout the referral and treatment process.
• Sustain current productive referent relationships while developing new business relationships in the assigned market.
• Provide timely follow-up to referral partners and coordinate internal communication as appropriate while protecting client confidentiality.
• Partner closely with Admissions to support timely referral response, effective follow-up, and coordination throughout the admissions process.
• Collaborate with Clinical, Operations, and facility leadership when appropriate to support referral relationships before, during, and after a client’s treatment experience.
• Help identify and communicate barriers to admission and work collaboratively with internal stakeholders to improve the referral experience.
• Ensure referent preferences and appropriate continuity-of-care considerations are communicated to the relevant internal teams.
• Maintain accurate and timely documentation of accounts, contacts, meetings, referrals,…