Engagement Manager-FCC​/Remote

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Mississippi
• Missouri
• Nebraska
• New Hampshire
• North Carolina
• Ohio
• Oklahoma
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• West Virgina
• Wisconsin

The Engagement Manager supports the continued growth and success of Gleaners’ social enterprise activities by developing and maintaining customer relationships for Fresh Connect Central (FCC), a DBA of Gleaners Food Bank of Indiana, Inc. This role identifies, develops, and services accounts within an assigned portfolio, primarily serving food banks while pursuing opportunities with other organizations. The Engagement Manager collaborates with internal teams to connect customer needs with FCC products and services and ensure a positive customer experience.

All responsibilities further Gleaners’ mission to be a leader in the fight against hunger.

• 14 paid holidays 3 Paid Sick Leave Day, Federal Holidays, 2 Volunteer Days & Birthday
• Learning & Development Opportunities
• Company paid vision, long-term disability, $50,000 life AD&D
• Paid Life and Long-Term Disability Insurance
• Maternal, parental & caregiver leave
• On-site Gym
• Wellness programs
• 403(b) Plan with up to 4% match
• Monthly attendance bonus
• Earn up to 10% incentive pay
• Apparel allowance

• Develop and execute account plans to meet established sales, account growth, and customer retention goals.
• Engage active, inactive, and prospective customers to understand their needs, identify opportunities, and connect them with FCC products and services.
• Respond promptly to customer inquiries and provide ongoing account support to strengthen customer satisfaction and lasting relationships.
• Research and pursue new business opportunities within the food banking network and with other organizations that are suitable customers for FCC products and services.
• Collaborate with the Quote Specialist to develop accurate quotes and proposals that align with approved pricing, margin expectations, and customer terms.
• Present proposals, address customer questions, negotiate within established approval guidelines, and secure customer commitments.
• Coordinate with the Quote Specialist and Supply Chain Specialist to communicate customer requirements, track order progress, keep customers informed, and resolve service issues.
• Assist in creating, distributing, and promoting sales offers across FCC’s customer network.
• Visit customer locations and analyze customer operations, procurement needs, limitations, and capacity to identify account growth opportunities.
• Apply food banking industry knowledge to help customers identify opportunities in fundraising, operations, and procurement that support their use of FCC products and services.
• Represent FCC at conferences, trade shows, regional gatherings, and other relevant events, and conduct meetings, presentations, and webinars to promote FCC offerings.
• Build relationships with Feeding America, state associations, regional cooperatives, government organizations, vendors, and other industry partners to expand awareness of FCC and develop business opportunities.
• Maintain accurate and timely customer records, communications, account plans, and…