Federal Account Manager | State Department

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AVAYA has a unique opportunity for an experienced Federal Account Manager to drive strategic growth across the U.S. State Department—including related organizations. The ideal candidate will have a proven track record of selling enterprise communications, cloud, and/or cybersecurity solutions into complex federal environments and possess deep knowledge of the US State Department acquisition landscape. A Top Secret Security clearance is required for this role.

This individual will be responsible for developing executive relationships, identifying and closing new business opportunities, expanding existing accounts, and positioning Avaya's secure communications portfolio including cloud voice and collaboration solutions to support mission-critical operations.

• Develop and execute strategic account plans to achieve revenue targets across assigned State Department accounts
• Build and maintain trusted relationships with senior leaders across the Department and industry partners.
• Identify, qualify, and close new business opportunities while expanding Avaya's footprint within the accounts
• Position Avaya's secure communications portfolio, including FedRAMP cloud voice, Unified Communications, Contact Center, and collaboration solutions.
• Navigate complex federal procurement processes, including FAR/DFARS requirements and applicable contract vehicles.
• Collaborate closely with Solution Engineering, Product Management, Contracts, Legal, Marketing, Customer Success, and Avaya's partner ecosystem to develop winning customer solutions.
• Develop and execute account strategies aligned with the State Department modernization initiatives, digital transformation, and mission objectives.
• Maintain an accurate sales pipeline, opportunity forecasts, and executive account reviews using CRM tools.
• Develop relationships with prime contractors, systems integrators, and channel partners supporting State programs.
• Develop opportunities aligned with modernization priorities, budget cycles, acquisition strategies, and technology refresh initiatives.
• Lead complex, multi-stakeholder sales pursuits from opportunity identification through contract award and deployment.
• Represent Avaya at federal industry conferences, customer engagements, and technology events.

• 10+ years of successful CX/UC/CC technology sales experience supporting the U.S. Federal Government, with significant experience selling into the State Department and/or other Federal organizations.
• Demonstrated success managing complex, strategic accounts and consistently exceeding sales objectives.
• Existing relationships within the U.S. State Department, federal systems integrators, or strategic contractors are strongly preferred.
• Experience selling enterprise communications, Unified Communications, Contact Center, CCaaS, cloud, networking, cybersecurity, or mission-critical communications solutions.
• Working knowledge of FedRAMP cloud environments is strongly preferred.
• Experience supporting Federal acquisition programs, modernization initiatives, and technology procurement strategies.
• Strong understanding of FAR, DFARS, federal procurement processes, and…