Director, Solutions Engineering

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling  850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets.

With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

We are
Lumineers
. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness :
  We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters :
  We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other :
  We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship?

• Salary Range: $ - $ + Bonus ($- $ OTE)

Our Solutions Engineers help the largest hotel groups, management companies and chains understand what our products can do for them and prove the return. You will lead that team globally and stay close to the customer by supporting AMER field sales directly.

Solutions Engineering at Lighthouse is a collaborative process. We deeply understand customer challenges and use our technology to create tailored solutions. You will own how we do that: the methods, tools, processes and best practices, working in lock step with sales, the quality and depth of our technical discovery, and the standard of every solution that goes to a customer.

You will join Revenue Excellence, which brings together Enablement, Solutions Engineering and Sales Automation. You will work closely with Sales, Account Management, Product and Engineering to deliver high-value, healthy-margin deals that make customers successful.

• Lead, coach and develop a global team of solutions engineers in AMER, EMEA and APAC. Set priorities, coverage and performance standards, and build the bench.
• Create a strong feedback loop between the field, Product and Engineering so customer insight shapes the roadmap.

• Act as solutions lead for AMER field sales on enterprise groups, management companies and regional chains, including executive meetings and QBRs.
• Own the global RFP and RFI process, from response strategy to quality and turnaround.
• Run discovery to understand business drivers, risks and technical requirements, and map our solutions to them with clear measures of ROI.
• Be the trusted advisor on data models, integrations, security and delivery, and tell a convincing story to executives.

• Set the standard for solution design: scoping, configuration documentation, solution diagrams and statements of work. Make sure every solution is deliverable with Implementation, Support and Customer…