Director, Client Solutions Architects, Northeast; Remote

Remote - New York

Who You Are

You are an accomplished enterprise technology and solutions architecture leader who combines strategic vision with a hands-on, player-coach approach. You bring broad ex pertise a cross infrastructure, networking, cloud, cybersecurity, AI, automation, and services, along with the ability to translate complex technologies into practical strategies that advance clients’ business ob jectives .

About The Role

The Director of Client Solutions Architects for the Northeast leads the regional Client Solutions Architect team and helps customers connect business priorities to practical technology solutions and services.

This is a player-coach role that balances team leadership with client-facing responsibilities. The Director coaches and develops CSAs, helps allocate resources across the territory, supports complex pursuits, and may step directly into a CSA role for key customers when additional leadership, continuity, or thought leadership is needed.

The Director works closely with Account Executives, CSAs, Specialists, Practice leaders, Professional Services, Managed Services, and strategic technology partners to improve solution quality, strengthen customer relationships, and support growth across Northeast accounts.

Success is measured by the performance and development of the CSA team, the quality of customer engagements, effective support for priority accounts, and the ability to turn customer needs into well-scoped opportunities across Myriad
360's capabilities.

Must be based in the United Statesand
reside in New York City. Travel regularly throughout the Northeast and attend client, partner, and company meetings as business needs require.

Other responsibilities include:

• Lead, coach, and develop the Northeast CSA team while remaining available for hands-on customer work.
• Step into the lead CSA role for key customers or complex pursuits when additional coverage, continuity, or technical leadership is needed.
• Coach CSAs and Sales teams on discovery, solution development, technology storytelling, business outcome alignment, whiteboarding, and workshop facilitation.
• Serve as a trusted technology advisor to customer technology, infrastructure, security, and business leaders.
• Partner with Account Executives and CSAs to identify where stronger technical engagement can expand the customer relationship.
• Help move client conversations from tactical purchases toward multi-year strategic relationships.
• Maintain strong awareness of major enterprise technology trends and translate them into relevant client conversations.
• Provide thought leadership across Enterprise AI, AI infrastructure, RAG and agentic AI, data center modernization, networking, cybersecurity, hybrid cloud, automation and observability, platform engineering, Managed Services, Enterprise Service Management, and operating-model transformation.
• Represent Myriad
  360 in customer briefings, client events, industry panels, technology summits, webinars, and partner engagements.
• Support complex, multi-practice opportunities where customer context and technical strategy are critical to success.
• Build strong relationships with technical leaders and architects across strategic OEM partners.
• Bring OEM insights, roadmaps, and innovation into relevant client conversations.
• Help identify where Myriad
  360 can create differentiated joint solutions with strategic partners.
• Maintain enough technical depth to step into key accounts while knowing when to engage deeper specialists.
• Represent Myriad
  360 with credibility across customers, internal teams, and the partner ecosystem.
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and…