Retailer Service Coordinator

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye.

Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, Buzz Ballz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Why Sazerac?

• Innovative and Forward-Thinking: Join a company that values innovation and excellence and is driving the future of the beverage industry.
• Rich Tradition: Join a team with a strong heritage of craftsmanship and quality, creating memorable experiences for our customers.
• Collaborative Environment: Work in an inclusive, collaborative atmosphere where your ideas and expertise are valued.
• Career Growth: Benefit from continuous learning opportunities and career development programs to advance your career.

The Retailer Services Coordinator role will be focused on delivering world-class customer service coordination to internal and external customers. This role is responsible for maintaining day-to-day order management for Sazerac's key National Account mass and club channel retailers & distributors. This role will work directly with internal teams such as National Accounts, State Managers, and Commercial Operations to maintain and resolve direct shipment matters, streamline processes, and verify Sazerac product details.

Primary focus:

Location:
Northwest Arkansas (remote position based in Fayetteville, Springdale, Rogers or Bentonville)
OR
Louisville, KY (hybrid position based 2-3 days in Louisville office)

Key Responsibilities (job responsibilities may vary by state depending on regulatory and compliance standards for the state):

• Proactively identifies inventory issues via open order tracking and management. Tracks and identifies bourbon allocation orders and clearly communicates internally and externally to customer ordering teams and distributors.
• Ensure that all direct customer orders are tracked and on-time at each plant location, thereby maintaining stability in the production schedule and improving production efficiency. Provide exceptional customer service to our customers by monitoring shipment activity and proactively communicating any issues and providing solutions.
• Demonstrate responsiveness, integrity, trust, professionalism and customer-first attitude reflecting positively on our brands and distilleries. Notify National Account Manager and/or direct customers of product availability or other issues with orders. Provide exceptional customer service by serving as a professional and friendly point of contact for both internal and external contacts.
• Create and communicate weekly inventory & PO tracking reports. Where POs have exceeded timelines, generate exception report. Also, report periodically on timelines,…