Reservation Sales Agent

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Outrigger Marketing, Inc. (OMI), located in the Denver Metro area, is the Global Virtual Contact Reservations Center for Outrigger Hospitality Group, a Hawaii based company. OMI is currently seeking sales oriented individuals to join our mission to create guests for life. Our passion is creating amazing guest vacation experiences while offering world-class hospitality. We’re hiring full-time positions! Must be a Colorado resident.

• Reservation Sales – Highly motivated and talented sales-focused position that drives company revenue goals.
• Customer Service
  - Provides exceptional customer service while handling high call volume, processing reservations, and providing detailed information on Outrigger hotel and resort experiences.
• Key Performance Metrics
  - Meet or exceed key performance metrics for quality of customer service, sales conversion, and efficiency of answering inquiries.

• High School Diploma or equivalent required.
• Ability to handle voice, chat, and email guest interactions.
• Ability to read and understand correspondence, memos, and key performance reports.
• Ability to sit for long periods of time while working on the computer, and communicating with various customers via telephone, email, or chat.
• Ability to be flexible with regard to work schedule; weekends, holidays, and evenings may be required.

• Work from the convenience and security of your home – get rid of the cost, time, and stress of a daily commute
• Paid Training
• Computer and workstation equipment provided.
• Competitive salary starting at $17 per hour
• Training Success Bonus of $250
• Additional performance-based incentives that are paid out monthly.
• Average payout of $2 - $5 hourly.
• Qualified hosts are eligible for property familiarization trips (locations include California and Hawaii)
• Discounted Hotel Rates
• Comprehensive Medical Plan benefits of Medical and Prescription Drugs, Dental, and Vision with minimal out-of-pocket employee cost
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)

Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE

It also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe.

For more than 75 years, OUTRIGGER has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to ‘Come Be Here’ with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program – a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER’s multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER®, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton®.

Find out more at  or visit @OUTRIGGER Resorts on Facebook, Instagram and Twitter.

Work in a company where people truly believe in what they’re doing.