Remote Partnerships Architect — Channel

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Texas, US

20 days ago Requisition

Ready to drive strategic partnerships, build high-impact advisor relationships, and accelerate growth for a tech-forward CX and BPO leader? Support Ninja is looking for a Partnership Manager to own, expand, and nurture our network of outsourcing advisors, consultants, and broker partners while converting partner trust into a thriving pipeline of sales opportunities .

• Work Setup: Remote
• Schedule: US Business Hours
• Equipment: Company-Provided Equipment
• Start Date: October 19, 2026

Job Summary: The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing . This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff .

Portfolio Ownership & Growth: Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact .

Partner Recruitment & Onboarding: Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes .

Referral Lifecycle Management: Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner .

Internal Deal Advocacy: Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience .

Partner

Education:

Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently .

Engagement Cadence Execution: Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints .

Industry & Event Representation: Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community .

CRM Tracking & Analytics: Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue .

Enablement Content & Market Feedback: Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battle cards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space .

Must Haves / Non-Negotiable:

Relevant

Experience:

3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization .

Pipeline Track Record: Proven track record of building and managing a referral or channel pipeline that translated into closed revenue .

Relationship Management: Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers .

Communication & Storytelling: Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors .

CRM Proficiency: Experience with CRM tools, such as Hub Spot or Salesforce, for pipeline and partner tracking .

Self-Direction: Self…