Key Accounts Manager – Mining

Remote

Salt Lake City, Utah

Boise, Idaho

Phoenix, Arizona

Nashville, Tennessee

Elko, NV

Full time

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Business Development / Key Account Manager – Mining is a senior individual contributor responsible for leading Xylem’s strategy and relationship with a select portfolio of strategic mining customers. The primary objective of this role is to significantly grow Xylem’s business within these key accounts by creating a differentiated, high-touch customer experience and making it easier for customers to do business with Xylem.

Rather than broadly prospecting across the mining market, this role is focused on going deeper with a small number of priority accounts where Xylem sees significant opportunity for growth.

The Business Development / Key Account Manager will develop an intimate understanding of each customer’s operations, priorities, challenges, stakeholders, projects, and long-term plans. Working alongside a small, dedicated account team, this individual will serve as the primary point of connection between the customer and Xylem, coordinating the resources necessary to respond to the customer’s needs quickly and effectively.

The goal is simple: know these customers better, serve them better, and substantially grow Xylem’s business with them.

• Own the overall account strategy and relationship for a defined portfolio of a handful of mining customers.
• Develop and execute comprehensive account plans designed to significantly grow Xylem’s business within each customer.
• Build a deep understanding of each customer’s operations, organizational structure, priorities, investment plans, challenges, decision-making processes, and key stakeholders.
• Identify opportunities to expand Xylem’s presence across customer sites, applications, projects, and operations.
• Establish clear priorities and growth objectives for each assigned account.

• Serve as the primary commercial and operational point of contact and trusted partner for assigned strategic customers.
• Create a high-touch customer experience that provides customers with a clear and consistent path into Xylem.
• Take ownership of customer needs and coordinate internally to resolve issues, answer questions, develop solutions, and mobilize appropriate resources.
• Minimize the need for customers to navigate multiple Xylem functions, teams, and contacts independently.
• Maintain visibility across customer interactions to create continuity and accountability throughout the relationship.

• Provide strategic direction and coordination for a small team of resources dedicated to supporting the assigned accounts.
• Establish clear account priorities so frontline team members understand where to focus and how to support the overall customer strategy.
• Coordinate the involvement of sales, service, engineering, operations, treatment, applications, and other resources when specialized expertise is required.
• Lead through influence rather than traditional people-management authority, creating alignment across functions around the needs of the customer.
• Ensure commitments made to customers are effectively coordinated and followed through.

• Develop…