Sales Manager, Online

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Online Sales Full Time MN01, Chanhassen, MN, US

2 days ago Requisition

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service.

Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all).

We’re looking for a Sales Manager, Online to lead and inspire our Online Sales team, driving the onboarding, conversion, and early-stage growth of newly acquired online customers. In this role, you will own sales execution and the customer experience during a critical phase of the client lifecycle, serving as the vital catalyst that transforms new accounts into long-term, high-value partnerships.

Operating within a fast-paced, high-volume eCommerce environment, the Sales Manager will direct a team of 6–10 Account Specialists, championing team performance, revenue contribution, and top-tier customer satisfaction. You will optimize onboarding workflows and partner seamlessly across Sales, Customer Experience, and Operations leadership to ensure smooth transitions and maintain world-class service standards. Success in this role means fostering a high-performance sales culture, maximizing account conversion, and accelerating revenue growth through exceptional team leadership and customer support.

Shift available: Monday through Friday, varying shift hours from 7:00 am - 4:00 pm, 8:00 am – 5:00 pm, or 9:00 am - 6:00 pm, with a minimum 3 days in office.

A variety of these traits will help land you this job:

• a high school diploma or GED required; 4-year college degree preferred
• 5+ years of sales and/or customer service experience required
• 2-3+ years of sales leadership experience preferred

On top of that you must have:

• strong leadership skills, with the ability to motivate and inspire team members
• excellent communication skills, both written and verbal, with the ability to build meaningful relationships with internal and external stakeholders
• strong analytical and problem-solving skills, with the ability to leverage data to inform decision-making
• the ability to transfer knowledge and effectively train others
• flexibility and productivity in a fast-paced environment characterized by regular interruptions, all while maintaining a positive attitude

In this position, you will:

• lead, coach, and manage a dedicated team of account specialists driving onboarding, sales support, and early-stage revenue growth for newly acquired online customers
• own overall sales performance and revenue contributions generated during the critical onboarding phase of the customer lifecycle
• drive year-over-year growth in Smartpress sales by ideating, implementing, and analyzing sales processes that capture a larger share of the customer's print budget
• ensure seamless process execution to boost conversion rates, build customer confidence, and foster long-term repeat purchasing behavior
• build a high-performance culture by recruiting, onboarding, training, and actively developing account specialists through regular coaching and performance planning
• optimize lead management and onboarding workflows to guarantee rapid follow-up and a world-class customer experience
• track and analyze early-lifecycle metrics to spot trends, refine compensation plans, and uncover new opportunities for efficiency and…