Senior Business Development Manager, Clinical

Job-:
Sales

Location:

London, United Kingdom Workplace:
Remote

Schedule:

Full time, Day Company:
Cooper Vision Posted :

Job title:

Senior Business Development Manager – Clinical (M25 region)
Department:
Sales

Location:

London – M25GL
S: S03

Working hours:

37.5 hours per week, field based (4.5 days) and home based (0.5 day)
A brighter future awaits youJob Summary Working closely with Business Development Managers (BDMs), Regional Sales Managers (RSMs) and Key Account Managers (KAMs), the role provides professional and clinical support to customers across the M25 region, helping to strengthen customer relationships and support the delivery of regional and account objectives.

Working in the field for four days per week, the role will partner with BDMs and the wider commercial team to identify the training and development needs of Eye Care Professionals (ECPs) and other relevant practice teams. They will deliver tailored peer-to-peer clinical support, product-focused training and CPD, building customers' knowledge, skills and confidence to proactively fit contact lenses and support the effective use and recommendation of the company's products.

Customer support may be delivered jointly with BDMs or independently, depending on the needs of the account. The role will provide additional clinical expertise for key customer conversations and create opportunities to deepen engagement through relevant education and professional development.

The remaining one day per week will be dedicated to Professional Affairs activities, contributing to wider Professional Affairs priorities, projects and initiatives and supporting colleagues across the business with clinical and professional expertise.

Key Responsibilities Work in partnership with BDMs, RSMs and KAMs to support customers across the M25 region, aligning clinical and professional activity to agreed account and regional priorities.

Work closely with BDMs to identify the clinical, educational and training needs of ECPs and wider practice teams, recommending and delivering appropriate professional support.

Deliver high-quality peer-to-peer clinical education, product-focused training, CPD and in-room coaching to ECPs and other relevant customer groups.

Support customer development and contact lens category growth by applying strong clinical, technical and product knowledge to relevant customer needs and opportunities.

Develop and maintain excellent knowledge of Cooper Vision products, clinical and technical information, product strategy, market positioning and key professional messages.

Build strong professional relationships with ECPs, Practice Owners, Practice and Store Managers and wider practice teams, establishing Cooper Vision as a trusted partner in professional education and development.

Work collaboratively with BDMs to support the introduction and adoption of new products, providing the clinical education and professional support required to build customer knowledge and confidence.

Provide clinical coaching and upskilling to BDMs and other commercial colleagues, helping them develop their knowledge, confidence and ability to engage effectively in relevant clinical and product conversations.

Support with key customer engagements and clinical presentations, using professional expertise to support meaningful and credible ECP conversations.

Work collaboratively across Professional Affairs, Commercial, Marketing and Field Sales team to plan and execute agreed customer education, professional development and business initiatives.

Represent Cooper Vision at professional meetings, seminars, exhibitions, conferences and educational events as required, maintaining high professional and clinical standards.

Maintain accurate records of relevant customer interactions, education and activity within agreed systems, including the designated CRM, to support effective collaboration and sharing of customer insights.

Spend approximately four days per week supporting customers and commercial teams within the M25 region, with activity determined by customer needs and agreed business priorities.

Dedicate approximately one day per week to wider Professional Affairs activities, contributing to professional education initiatives, projects, internal capability development and other agreed Professional Affairs priorities.

Maintain high professional standards, comply with company policies and relevant professional requirements, demonstrate flexibility and adaptability, and take responsibility for continuous professional…