Senior Account Manager Remote

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK
180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

Ready to jump into the heart of our vibrant account servicing team as a Senior Account Manager? Here's your chance to become a superstar in a workplace that's all about growth, collaboration, and, of course, a little fun along the way! Join our dynamic team as a Senior Account Manager and become a vital part of our collaborative culture that thrives on fostering professional growth opportunities for our employees.

As a Senior Account Manager, you'll play a pivotal role in working closely with our Advisors and Account Executives to provide exceptional service to our valued clients. In this exciting role, you will take charge of the renewal and marketing process from inception to completion, working in tandem with our Account Executives and Advisors. Additionally, you'll have the exciting opportunity to craft materials for presentations and communications, supporting your fellow team members in day-to-day client servicing.

But that's not all - as a Senior Account Manager, you'll step into a leadership role, leading open enrollment presentations and overseeing the OE communication process. Your active participation in client meetings will be instrumental in building and maintaining strong relationships with our clients and carrier contacts. Moreover, you'll proactively drive efficient and effective service delivery to our clients.

* This is a fully remote role, with the ability to work EST working hours.*

• Works proactively to maintain relationships with carrier and client contacts. Takes significant role in meetings and on calls. Communicates directly with clients and vendors.
• The Senior Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors.
• Reviews, benefit plan summaries, and carrier source documents for accuracy. Understands more difficult and complex regulatory language and rules.
• May have an assigned book of business.
• May serve as a mentor to more junior team members, trains more junior team members.
• Develops and maintains ongoing relationships with clients and their employees. Communicates directly with them and relies on a growing knowledge of the details of various insurance coverages.
• Develops relationships with carrier representatives in order to better understand available products and services in the marketplace and recommend them to clients
• Acts as the subject matter expert on benefits and vendor/carrier products and services. Gets assistance on complex situations or products from more senior team members
• Begin to anticipate client needs, works with Account Executives / Advisors to resolve.
• Reviews request for proposals and insurance plan analyses, negotiate with carriers and recommend renewal actions.
• Drafts client presentations in collaboration with Account Executives or Advisors; takes active role in client meetings
• Update benefit guides, ensure client resources and communications are up to date following open enrollment or coverage change
• Prepare document and data for annual client compliance audits to be presented by Account Executive, may take active role in presentation
• Attend to client requests including product or vendor service or performance challenges
• Ensure 5500 form is…