Travel Specialist - Remote

Share your passion for Australia and New Zealand

As a Travel Specialist at Travel Essence, you’ll combine strong commercial and relationship‑building skills with first‑hand knowledge of Australia or New Zealand. You’ll get to know what each customer is looking for, turn their ideas into a tailor‑made holiday, and guide them from initial enquiry through to booking.

This is a consultative sales role for someone who enjoys building relationships, following up opportunities and turning great customer conversations into bookings.

You’ll work with customers who are already seriously considering a holiday to Australia or New Zealand. Using your listening skills, you’ll find out what they really want from their trip, then draw on your first‑hand destination knowledge to recommend the right routes, stays and experiences while building the trust that gives them confidence to book with you.

From the first conversation through to final booking, you’ll take ownership of both the customer relationship and the commercial opportunity. Some customer appointments, presentations and events take place in the evenings or at weekends, so flexibility is an important part of the role.

No two customers (or holidays) will be quite the same. You'll:

• Hold consultations by phone, online and face‑to‑face to understand each customer's interests, travel style, priorities and budget.
• Use your destination and product knowledge to create completely tailor‑made itineraries.
• Recommend routes, accommodation and experiences, and explain the reasoning behind each suggestion.
• Stay in touch throughout the decision‑making process, answer questions and follow up proposals.
• Give inspiring presentations and represent Travel Essence at customer events.
• Manage your own enquiries and opportunities while keeping our CRM accurate and up to date.
• Continue building your knowledge of Australia, New Zealand and our product portfolio.
• Work closely with colleagues in the UK and across our international teams.

We’re looking for someone who can combine a strong commercial mindset with first‑hand experience in Australia and/or New Zealand.

You’ll enjoy talking enthusiastically about your own travel experiences and using that knowledge to help shape each customer’s tailor‑made trip. You’ll be equally motivated by taking ownership of your own leads and opportunities, confidently following them up and working towards commercial targets.

Travel industry experience is welcome but not essential. We’re equally interested in candidates with strong sales or relationship‑building experience from other sectors.

You’ll also have:

• Excellent listening skills, with confidence speaking to customers by phone, online, face‑to‑face and in presentations.
• Strong organisation and time management, with the ability to manage several customers and itineraries at once.
• A proactive, independent approach and a clear drive to deliver commercial results.
• The ability to understand individual customer needs and turn them into personalised recommendations.
• Strong written communication skills and attention to detail.
• The legal right to work in the UK.

This is a full‑time, remote‑based role in the UK, with plenty of flexibility over where you work. Our London and Manchester offices are available whenever you’d like to use them, with no set number of office days.

Meeting customers face‑to‑face is still an important part of the role, so you’ll need to be able to travel to London and/or Manchester for appointments and occasional meetings. Travel expenses will be covered by Travel Essence.

Some customers may prefer to meet or speak outside normal working hours, and presentations or events can…