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Senior CSM - FinTech SaaS; Remote, East

Remote / Online - Candidates ideally in
South Kingstown, Washington County, Rhode Island, USA
Listing for: Eltropy Inc.
Full Time, Remote/Work from Home position
Listed on 2026-11-01
Job specializations:
  • Sales
    SaaS Sales, Customer Success Management
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below
Position: Senior CSM - FinTech SaaS (Remote, East US)

Eltropy is seeking a proactive Tier 2 Customer Success Manager to manage a portfolio of 50 mid-size customers across the Eastern U.S. region.

You will ensure customers derive maximum value from our AI communications platform, driving retention, growth, and satisfaction. Ideal candidates have 5+ years in customer-facing roles within SaaS and Fin Tech, a customer-centric mindset, strong problem-solving skills, and willingness to travel quarterly for in-person meetings with customers and the Eltropy

Our group is growing, and we are hiring a Senior CSM
- Fin Tech SaaS (Remote, East US) in RI, United States.

The advertised compensation is 120..

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Senior CSM
- Fin Tech SaaS (Remote, East US) role in the description above.

Position Requirements
10+ Years work experience
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