Manager, Customer Loyalty & Engagement | Remote

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Marketing

Channel & Partner Marketing

Professional

Irvine, California, United States of America, Remote (US)

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for a Manager, Customer Loyalty & Engagement to join our J&J Vision team. This is a remote US position.

The Manager, Customer Loyalty & Engagement is responsible for driving customer adoption, engagement, and long-term value realization across strategic customer loyalty initiatives. This role serves as the primary liaison between customers, field sales teams, and cross-functional partners to ensure successful onboarding, implementation, and ongoing customer engagement.

The individual will partner closely with Sales, Marketing, Customer Experience, Professional Education, Operations, Digital, and Commercial Excellence teams to develop and execute customer-centric programs that strengthen customer relationships, increase program participation, and support business growth objectives.

This is a highly collaborative, field-facing role that combines customer engagement, commercial strategy, program execution, and performance analytics to improve customer experience and drive measurable business impact.

• Lead onboarding and implementation activities for customer loyalty and engagement programs.
• Serve as the primary customer-facing point of contact during implementation and adoption phases.
• Develop and execute account-specific engagement plans that drive successful customer activation and utilization.
• Partner with customers to identify needs, address barriers, and maximize program participation.
• Deliver training, education, and support to ensure customers realize value from loyalty initiatives.

• Act as a key liaison between customers and the field sales organization.
• Partner with sales teams to support customer onboarding, engagement, and retention strategies.
• Support field execution through customer-facing presentations, training programs, and business reviews.
• Provide sales teams with tools, insights, and best practices that accelerate customer…