Senior Customer Success Manager - Remote

• Fully remote, anywhere in the U.S. We’re headquartered in Chicago, but your office is wherever you do your best work.
• A four-day workweek. Work-life balance is built into our business, with a full-time, 32-hour week over four days.
• Time to recharge. You’ll get generous PTO, paid holidays, and a paid company shutdown from December 24 through January 1.
• Benefits for you and your family. We offer medical, dental, and vision coverage, a 401(k) with company matching, and 12 weeks of paid new parent leave.

• Fully remote, anywhere in the U.S. We’re headquartered in Chicago, but your office is wherever you do your best work.
• A four-day workweek. Work-life balance is built into our business, with a full-time, 32-hour week over four days.
• Time to recharge. You’ll get generous PTO, paid holidays, and a paid company shutdown from December 24 through January 1.
• Benefits for you and your family. We offer medical, dental, and vision coverage, a 401(k) with company matching, and 12 weeks of paid new parent leave.

You don’t have to be a scientist to be part of the science. Every job here, from sales and marketing to product and engineering, helps turn that science into better talent insights for our customers.

• Our Mission. Wonderlic’s mission is to create a world where everyone finds and thrives in their best job.
• Scientific Excellence. We pair nearly 90 years of assessment science with industrial-organizational (I-O) psychology, machine learning, and AI.
• What Our Work Makes Possible. Our tools help HR teams spot great candidates, see who’s most likely to succeed on the job, develop their people, and build stronger teams.
• We Practice What We Sell. We help companies hire and develop the right people, and we use the same approach to build and grow our own team. You’re hired for your potential, and we help you develop it.

Wonderlic is looking for a commercially minded Senior Customer Success Manager (CSM) who builds strategic partnerships with clients. We’re on a mission to create a world where everyone finds and thrives in their best job. This job is more than managing client relationships. You’ll be a trusted advisor to our most complex clients, bringing them the right resources, from talent and services to products, to help them reach their business goals.

That partnership drives renewals, expansion, and long‑term growth.

As a Senior Customer Success Manager, you’ll drive revenue growth by helping clients get real results from Wonderlic. You’ll use your business acumen and experience across talent management to manage a portfolio of clients, building strong relationships and acting as a trusted advisor. Your ability to understand complex client needs and connect our platform and services to their strategic goals will be key to winning renewals and expansion.

• Drive Growth and Retention.
  • Proactively identify opportunities across your client portfolio to drive renewals and expansion, meeting and exceeding revenue targets.
  • Build strong client relationships through strategic conversations that connect Wonderlic to each client’s business objectives.
• Be a Strategic Partner.
  • Serve as the primary point of contact and trusted advisor for your clients, representing their voice to internal teams and ensuring a smooth transition from Sales to Customer Success.
  • Lead business reviews that measure the value clients get from Wonderlic, and build tailored action plans to help them reach their goals.
• Manage Renewals and Expansion.
  • Drive opportunities from identifying needs to closing renewals and expansions.
  • Use customer health tools to spot risks early and act before they affect retention.
• Bring the Right Resources.
  • Maintain…